The Organisation:

TransitCare is a not for profit organisation that provides socially inclusive, safe and reliable transport and support services to assist socially isolated people and people with disabilities to live independently in their own homes and participate in their communities. Main services provided are social and medical transport and activities for clients living in the Brisbane, Logan and Redlands areas. TransitCare is proud of our recent completion of our Reflect Level RAP. We also manage the delivery of similar services in our Townsville, Cairns and Gold Coast branches. Accredited to ISO 14001 & 9001 we are committed to continuous improvement as we strive toward Best Practice in all areas of our operation.

The Role:

We are seeking a part time Client Services Consultant to join our Contact Centre team based in our Beenleigh office. This role deals with both inbound and outbound calls, liaising with clients, their families or representatives and other agencies. This is a front line role in a fast paced call centre delivering immediate on the day service solutions.

The role will be across 3 days. Times may include evenings until 10pm and some weekends. There may be the opportunity to pick up additional hours and days as needed.

The Person:

To succeed in this role you will have:

Good negotiation skills, good sense of judgment, and ability to prioritise effectively

Excellent listening and communication skills

Minimum of 2 years experience in a client services team or call centre environment

A current Federal Police check or be prepared to obtain one

Hold or be able to attain a blue card and NDIS workers screening clearance

Experience assessing people for medical needs or Government assistance is preferred

Experience with My Aged Care or NDIS services preferred

If you are keen to build a solid future APPLY NOW!!!

All applications or enquiries are to be emailed to; [email protected]. No telephone enquiries.

We thank everyone in advance for their application. Only those candidates to be interviewed will be contacted.

Unsolicited resumes from Agencies will not be accepted for this recruitment