• Requires the candidate to obtain or maintain an NV1 clearance
• Full time WFH
• 5-7 years hands on ServiceNow experience
• Strong scripting skills in JavaScript, PowerShell, and Unix/Windows
• Deep expertise in ServiceNow Discovery and CMDB

The Senior ServiceNow Engineer is a specialist role within the Asset Refresh team, responsible for restoring and optimising ServiceNow Discovery and ITOM capabilities across the agency’s enterprise environment. This role is critical to enabling accurate infrastructure visibility and CMDB integrity, which underpin broader asset management and transformation efforts. The position will lead the technical remediation of ServiceNow Discovery, develop scalable integrations, and uplift team capability to ensure sustainable platform performance.

Responsbilities:

1. Monitor and optimise ServiceNow modules, with a focus on ITOM and Discovery performance, accuracy, and scalability.
2. Develop and maintain integrations between ServiceNow and enterprise systems (e.g., NetBox, Oracle) using REST, SOAP, and custom APIs.
3. Collaborate with cross-functional teams
4. Create and maintain comprehensive documentation for configurations, processes and integrations
5. Mentor and coach development and support engineers to uplift team capability in managing ServiceNow Discovery.
6. Tune performance of Discovery schedules, Service Mapping, CMDB health dashboards, and MID server load balancing.
7. Troubleshoot Discovery issues through log analysis, probe and sensor diagnostics and configuration reviews.
8. Support CMDB data reconciliation and integrity using IRE rules and ITIL-aligned practices.

Essential Criteria:

1. This role requires you to obtain and maintain an Australian Government Security Vetting Agency Negative Vetting Level 1 (NV1) security clearance
2. 5–7 years of hands-on ServiceNow experience, ideally in a senior developer or engineering role, with certifications such as CSA and Implementation Specialist (Discovery, ITOM, ITSM).
3. Deep expertise in ServiceNow Discovery and CMDB, including Discovery phases, probes, sensors, patterns, CI relationships, and reconciliation rules.
4. Strong scripting skills in JavaScript, PowerShell, and Unix/Windows
5. Proven ability to develop and maintain integrations using REST, SOAP, Web Services, and Service Graph Connectors.
6. Solid understanding of networking and security concepts (e.g., TCP/IP, routing, subnetting, firewall auditing)
7. Proficiency with IntegrationHub, Flow Designer and Spokes

How to Apply

If you're ready to take on the next challenge in your career and you think you can bring your passion to this exciting role, then please click on 'Apply Now' to submit your cover letter and resume. For specific questions relating to the role please contract Nick at [email protected].

Diversity and inclusion are strongly supported at Genesis IT Recruitment. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.