Senior Client Services Officer Role - Long Standing Brisbane Firm

Full time - $80k - $100k + super (commensurate with experience)

Are you a people person with a passion for delivering exceptional service? Do you thrive in a fast-paced, client-focused environment? We’re looking for a Senior Client Services Officer to be the friendly face and efficient engine in this innovate accounting firm.

About the Firm:

With a legacy dating back over 40 years, the firm combine deep insight with forward-thinking strategies to SME's and HNW individuals, and have created a high quality, loyal client base through delivering a 5-star service.

Born out of a bold vision to create a community firm with the same standards of mid & 2nd tier accounting firms, this approach has allows the ability deliver tailored, high-value solutions while fostering meaningful relationships with clients and with the team themselves.

The team is passionate about making a real difference—both in the lives of our clients and in the community they serve. The culture is one where your contribution is valued, your development is supported, and your impact is felt. Everyone lifts each other up to work towards the common goal.

About the Role:

As a Senior Client Services Officer, you’ll be the first point of contact for valued clients, ensuring their experience is seamless, professional, and positive. You'll provide administrative support and manage daily client interactions while maintaining high standards of accuracy and professionalism. You’ll also take on additional tasks suited to your skills and experience as needed.

What You Bring:

Experience: Minimum 4 years of previous experience in an accounting firm and able to hit the ground running with customer service skills (essential)

Experience with ATO/ASIC portals (setting up clients, general liaison)

Communication: Clear, confident communication with clients and internal teams

Organisation: Excellent time management and multitasking abilities

Detail-Oriented: Accuracy in documentation and administrative processes

Tech-Savvy: Proficient in XERO XPM and other relevant software

Team Player: Collaborative and able to work in a team to meet deadlines

Personal Qualities:

Friendly and approachable attitude

Punctual, reliable, and professional

Adaptable, with a willingness to learn and follow instructions

Desire for a long term role in a stable business

How to Apply 💼

Take the next step in your career!

Apply on SEEK or email your resume to [email protected]

Questions? Contact Sam Cameron-Hands on 0477 458 766

🔗 Find me on LinkedIn – Sam Cameron-Hands

Only applicants with the legal right to work in Australia will be considered. You must be an Australian citizen (permanent resident or holding an Australian Work Visa with no restrictions) or a New Zealand citizen.

We are unable to assist those seeking sponsorship.