Administration Officer

Fixed Term / Full Time (Until 28/09/2026)

Monday to Friday, 72.5 hours per fortnight, 9 day fortnight

Pro Rata amount of $78,853 - $84,329 per annum (LGIA Stream A Level 2) + Superannuation

Location – Rockhampton

Your new role

As the Administration Officer at CQ Home Assist, you will play a vital role in supporting the delivery of essential services that help older people and those with a disability remain safe and independent in their homes.

You’ll be the first point of contact for clients, providing friendly and professional assistance while managing a range of administrative tasks that keep our operations running smoothly.

In this position, you’ll be responsible for receiving and responding to incoming calls to the Home Assist call centre, management of the My Aged Care Portal referral service, purchasing functions including raising requisitions and receipting of invoices, relief reception duties, database management, processing service requests, handling client payments, maintaining accurate records, meeting management e.g preparation of agenda and minutes. Your ability to communicate effectively, manage time efficiently, and adapt to changing priorities will be key to your success.

This position requires the completion of a satisfactory Criminal History Check - Police Certificate (Australia Wide Name Only Police Check).

What we are looking for

Strong administrative and organisational skills, with the ability to manage competing priorities in a busy environment.

Excellent customer service and communication skills, with a professional and empathetic approach to client interactions.

Ability to work effectively in a call centre style setting, handling enquiries and service requests with accuracy and care.

Ability to promote interpersonal relationships and facilitate open communication with clients, staff, carers and services providers.

Empathy and understanding when working in a sensitive, confidential environment.

What you'll get in return

As an employee of Rockhampton Regional Council, you will join a diverse and innovative team of more than 1000 employees supported by good leadership, who proudly deliver services and make a difference to the lives of people living and working within the region.

Supportive Work/Life Balance

A large employer with a strong values driven culture

A generous superannuation scheme – Up to 18% superannuation (conditions apply)

Ongoing training and development opportunities

Corporate membership discounts

Payroll deductions and salary sacrifice options

17.5% annual leave loading

Wages paid fortnightly

Employee Assistance Program

Fitness Passport and active social clubs

What you need to do next

To apply for this opportunity, please submit two documents:

A 1-2 page Cover Letter addressing the Application Criteria below;

Your Current resume.

Application Criteria

Experience working in a fast paced, customer facing, administrative environment.

Excellent time management and organisation skills with the ability to meet strict deadlines and timeframes.

Ability to provide a high level of customer service to all stakeholders and maintain empathy when negotiating and communicating with customers.

Please use Council’s cover letter template and ensure you clearly label each Application Criteria in your cover letter.

Click the ‘Apply’ button to complete your online application.

Applications Close: Monday 11 August 2025 at Midnight (AEST)