Job Description

• Permanent, Full Time Opportunity
• $75,252.28 per annum plus Superannuation
• Join the Community Health & Wellbeing

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

Provide high-quality customer service by responding to client and family account inquiries in a timely and professional manner, ensuring transparency and resolution of financial matters.

What you’ll be doing:

• Process and manage invoices, payments, and reimbursements for Aged & Disability Services (ADS), ensuring accuracy and compliance with funding guidelines, Council policies, and the Aged Care Act.
• Set up and maintain debtor accounts, ensuring all client financial records are up to date and accurately reflect service usage and charges.
• Support outstanding debts and assist in debt recovery processes, including liaising with clients, families, and external agencies to negotiate payment arrangements.
• Ensure all financial transactions adhere to Council financial controls, funding agreements, and aged care financial regulations.
• Support audits and financial reporting processes by preparing and providing required documentation.
• Respond promptly and professionally to account-related inquiries from clients, families, internal teams, and external agencies, ensuring clear communication of fees, payments, and account status.
• Provide guidance to clients and their representatives on payment options.
• Maintain financial data in client management systems (e.g., CareLink or other relevant platforms), ensuring information is accurately entered and updated.

The skills and experience you’ll bring to the role:

• Skilled in gathering appropriate information to inform Aged and Disability - Senior Business and Financial Support
• Ability to support internal staff and external clients with appropriate information to ensure their queries are met within the scope of the role.
• Demonstrated awareness and understanding of issues confronting older people and people with disabilities.
• Demonstrated knowledge of additional relevant community support agencies and service providers.
• Experience in accounts payable and receivable, invoicing, and financial administration.
• Strong data entry skills with attention to detail and accuracy.
• Proficiency in financial systems, accounting software, and Microsoft Office Suite (Excel, Word, Outlook).
• Knowledge of computer software systems utilised in a community setting.

Required Certifications & Qualifications:

• Certificate or diploma in Business Administration, Finance, or a related field, or equivalent experience.
• Experience in accounts payable and receivable, invoicing, and financial administration.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.

Additional Information

Position Description