THE POSITION: We have an exciting opportunity within our Customer Experience Team for an enthusiastic and capable Senior Library Assistant to provide customer service and professional library services and support, managing requests and enquiries from Library customers and other stakeholders to continuously create a positive customer experience outcome.

The position will contribute to the delivery of key projects which will require basic research, planning, delivery and evaluation. It will also involve managing and/or coordinating of Council systems, programs or events, and liaising with both external and internal stakeholders to achieve successful outcomes.

ESSENTIAL:

The Position will:

• Need a motivated professional to provide an efficient and effective library and information service to meet the needs of the community across our 5 libraries – Whitlam Library Cabramatta, Fairfield Library, Bonnyrigg Library, Wetherill Park and Smithfield Community Library.
• Have strong communication and interpersonal skills with the ability to establish and maintain effective working and customer relationships.
• Perform customer service duties with a focus on creating a positive customer experience outcome.
• Apply initiative, be a strong team player and problem solve on issues encountered in day-to-day activities and in the response to customers' requests and issues to determine and implement an appropriate course of action.
• Have administration skills to manage and maintain information and library management systems.
• Be required to work within a library roster, including evening and weekends.
• Have a Certificate III in Library and Information Services as a minimum or experience in a library environment.
• Need a valid Class 3 Driver's Licence, and a willingness to drive.

SALARY & EMPLOYMENT CONDITIONS:

• Temporary position for a period of up to 6months, 70 hours per fortnight
• This position is a Grade 3, salary range is $68,436 p.a. with progression to $73,699 p.a. on demonstrated competencies, with performance progression to $80,166 p.a. plus 12% Super
• Flexible working hours are available.
• A penalty rate in lieu of weekend work
• A uniform is provided

FURTHER CONTACTS:E nquiries regarding the position should be directed to Lilly Sanchezon 0438 285 117or a position description is available by contacting 9725 0359.

CLOSING DATE: Applications close at 11.59pm, 17 August 2025

HOW TO APPLY: A position description is available from the contact person listed above or from Council's website. To apply online visit Council's website www.fairfieldcity.nsw.gov.au/fccjobs. Applications should be addressed to the Manager, Libraries and Museum outlining why you are suited to this role and received by the closing date through Council's online recruitment portal.

Fairfield City Council is a smoke-free workplace and is an EEO employer. As an inclusive workplace, we support reasonable workplace adjustment. If you do require an adjustment during the recruitment process, please notify us on your application form.

Applicants must have the right to work in Australia and may be required to undertake a national police clearance as part of the recruitment process.

We kindly ask for no recruiters at this stage.

NOTES:

Your application is being process through our new recruitment system; we appreciate your understanding and patience. If you have any feedback, please feel free to reach out to us at [email protected]

Suitable candidates may be placed on a talent pool or eligibility list for future identical, or similar positions for a period of 12 months.

Please upload documents in PDF format.

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PO BOX 21 BRADLEY CUTTS

FAIRFIELD NSW 1860 GENERAL MANAGER