CQID is experiencing enormous organisational growth across all services and seeking suitable candidates for a range of positions.

CQID is one of the largest employers of Aboriginal and Torres Strait Islander peoples in the Central Queensland region. Offering a broad range of service areas, with roles that serve our community across Rockhampton, Emerald, Longreach, Woorabinda, Gladstone, Bundaberg and Hervey Bay.

A new organisational structure, designated HR team and the implementation of a new Workforce Strategy. Striving to support employees on their career journey is a priority and contributes us to being an Employer of Choice.

Purpose of the Position

The Youth Hub Programs Facilitator is responsible for the design, facilitation, and delivery of a dynamic schedule of programs, events, and activities at the Youth Hub, creating a safe and empowering space for young people aged 10-21 to connect, learn and grow.

The Facilitator plays a key leadership role in engaging local Aboriginal and Torres Strait Islander youth, promoting cultural identity, supporting wellbeing, and delivering strengths-based programs focused on life skills, education, healing, leadership, and recreation. This role works closely with youth workers, community partners, Elders, and service providers to ensure the Hub is youth-led, culturally grounded, and community-driven.

Responsibilities and Duties

Program Development and Delivery

• Design, plan and deliver a calendar of weekly activities, workshops, and events that reflect the interests and needs of local young people.
• Incorporate culture, creative arts, sport, health, leadership, and life skills into programming.
• Ensure all activities are trauma-informed, strengths-based, culturally safe and inclusive. planning.

Youth Engagement and Participation

• Build strong relationships with young people to foster trust, belonging and participation in Hub programs.
• Facilitate youth voice and leadership opportunities through regular consultation and co-design.
• Support young people to access additional services (e.g. education, health, justice, housing) when required.

Team Coordination

• Supervise and support casual youth workers, facilitators, and volunteers delivering Hub activities.
• Provide onboarding, mentoring and direction to ensure safe, professional, and culturally respectful program delivery.

Partnerships and Collaboration

• Work closely with Elders, local community groups, schools, and service providers to support holistic programming.
• Establish partnerships for guest workshops, health promotion sessions, and career pathways.
• Represent the Hub in local networks, youth forums, and interagency meetings.

Risk & Quality Management

• Ensure robust risk management frameworks are in place for working with young people with complex needs and offending behaviours.
• Monitor service quality and lead continuous improvement processes.
• Respond to incidents, complaints, and case escalations in accordance with departmental procedures.
• procedures.
• Participate and contribute to the organisation’s compliance obligations under the ISO 9001:2015 Quality Management System and Human Services Quality Standards (HSQS)
• At all times work within CQID’s Workplace Health & Safety Policies and Procedures.
• Other responsibilities as directed by the Manager and Team leader to meet program expectations.

Key Selection criteria

Essential

• Aboriginal and/or Torres Strait Islander heritage is highly desirable for this role. In accordance with the program's commitment to cultural safety, community connection. and self-determination, Aboriginal and/or Torres Strait Islander applicants are strongly encouraged to apply. Non-Indigenous applicants will be considered only if no suitable Aboriginal and/or Torres Strait Islander candidates are identified in the initial recruitment round.
• Experience planning and facilitating group programs with young people, particularly Aboriginal and Torres Strait Islander youth.
• Knowledge of trauma-informed practice, youth development, and cultural safety.
• Ability to build rapport, manage group dynamics, and respond to behavioural challenges with empathy and confidence.
• Cultural competence and respect for Aboriginal and Torres Strait Islander ways of knowing, being, and doing.
• Highly organised, with skills in scheduling, planning, and risk management.
• Ability to work flexible hours including evenings or weekends when required for activities.
• Strong connection to community.

Desirable

• Understanding of Queensland Child Safety and Youth Justice systems, legislation, and diversionary approaches.
• Experience working with ACCOs, Elders, or Traditional Owners in community settings.
• Skills or qualifications in outdoor education, creative arts, sport/recreation, cultural practice, or group therapy.
• Lived experience or strong connections to Aboriginal and/or Torres Strait Islander communities.
• Experience coordinating youth programs or community events, preferably in a similar setting.
• Strong group facilitation skills and ability to design engaging, youth-led activities.

Qualifications

• Minimum 1-2 years’ experience with Youth Work, Community Services, Outdoor Recreation, Education, Social Work or relevant field delivering programs to youth at risk.
• First Aid and Youth Mental Health First Aid (or willingness to obtain).
• Current Driver’s Licence.
• Working with Children Check (Blue Card – QLD).
• Police Check (National Police Certificate)