Since 2003, ProCare Australia has been the leading specialist Recruitment and Labour Hire Agency for the Community Service sector in Australia - supporting casual, locum, fixed term contract permanent career opportunities.

The Organisation

Our client delivers specialist homelessness services for adult women and young women aged 18 and over, including those who are pregnant or parenting children aged four years and under.

The team offers holistic, trauma informed, and recovery oriented support to help women rebuild self-worth, develop life skills, sustain housing, and create lasting positive change. Their approach empowers women to grow their capacity, achieve their potential, and lead more stable, independent lives.

The Role

We are recruiting for a Recovery Practitioner role within Housing and Homelessness. This role is Permanent Full Time, working 38 hours per week on a rotational roster acorss 7 days per week.

The Recovery Practitioner will provide client-centered planned support for single adult women and single young pregnant and or parenting women, who are experiencing homelessness or are at risk of homelessness.

This role will be based from the Toowong office, and the successful candidate will be providing outreach services across the Brisbane region using a company Fleet vehicle.

The Rotational Roster

Wk 1: 8.30am – 4.30pm every week day except Tuesday – Tuesday mid shift (12pm to 8pm)

Wk 2 :8.30am – 4.30pm week days except Monday – Monday mid shift

Wk 3: 8.30am – 4.30 all week days RDO Friday. Sunday mid shift (Sunday rates apply)

Wk 4: RDO Monday – 8.30am – 4.30pm week days - mid shift Saturday (Saturday rates apply)

Wk 5: 8.30am – 4.30 all week days except Friday – mid shift

Wk 6: 8.30 – 4.30 week days except Wednesday - mid shift

Key Responsibilities

Case Management & Support: Provide trauma-informed, recovery-oriented case management to women and families, including developing case plans, supporting goal setting, facilitating workshops, and promoting wellbeing through evidence-based strategies.

Service Delivery & Housing Transitions: Deliver tailored support to women (primarily adult women), including family interventions and assistance transitioning into community and public housing, while enhancing living and interpersonal skills.

Administration & Compliance: Maintain accurate and timely records, complete intake and reporting requirements, and support feedback processes in line with organisational policies and procedures.

Frameworks & Best Practice: Work within and promote the organisation’s values and service frameworks, contribute to quality improvements, participate in networks, and apply evidence-based and risk-informed approaches to practice.

Teamwork & Continuous Improvement: Foster a positive team environment, share knowledge, support peers, and engage in ongoing professional development and service innovation.

General Duties: Adhere to confidentiality and code of conduct requirements, maintain qualifications, comply with WHS practices, and undertake tasks as delegated within scope and ability.

To Be Successful

Proven experience in case management and assessment with adult and young women facing or at risk of homelessness.

Strong understanding and practical application of Trauma-Informed and Recovery-Oriented frameworks.

Skilled in implementing intervention strategies, including family support and working with vulnerable women and children.

Excellent communication, negotiation, and interpersonal skills, with the ability to influence and engage effectively.

Collaborative team player who builds positive relationships with clients, colleagues, and external stakeholders.

Solutions-focused, self-motivated, and capable of working independently while contributing to team goals.

Proficient in Microsoft Office with the ability to quickly learn and adapt to new systems and technologies.

Other requirements

Female candidates will only be considered (It is a genuine requirement that this position is filled by a woman as permitted in sections 25, 104 and 105 of the Anti-Discrimination Act, 1991)

Degree in Social Work, Human Services or a related field, and/or equivalent practical experience in homelessness involving adults and parenting young women

Current Queensland Driver Licence

Current Blue Card (Working with Children)

Salary and Benefits

$49.2807 per hour + penalty rates where applicable (weekends) + 12% super

Street parking available at Toowong location

Fleet vehicle available for all work related travel

Salary packaging available

How to Apply

You can apply through Seek, through ProCare Australia’s website https://www.procareaustralia.com.au/jobs/ or by emailing Indi Adams (Recruitment Consultant) at [email protected]

Please contact ProCare Australia on 07 3807 2833 if you have any questions or wish to speak with our team.

Find out more about positions available at www.procareaustralia.com.au

Having a diverse workforce that represents the wider Australian community is very important in Community Services and ProCare Australia actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, LGBTQIA+ people, and all genders.

We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to the workplace, policy development and programs. We welcome and encourage applications from Aboriginal and Torres Strait Islander people.