Remote Customer Service & Appointment Setter – Solar Industry | OTE $70–90K

Join a leading national solar brand and be the friendly voice that makes all the difference. Work from home, enjoy full training, and thrive in a high-support team.

About RESINC Solar

At RESINC Solar, we’re one of Australia’s top-rated solar companies, known for delivering exceptional service before and after installation. Since 2016, we’ve helped thousands of Australian households switch to clean, affordable energy with premium support and expert guidance.

As we expand our national remote team, we’re searching for a Customer Service & Appointment Setter who thrives on phone-based conversations, delivers 5-star service with every call, and takes pride in keeping customer journeys smooth and on track.

The Role: Customer Experience – Appointment Setter

In this phone-based role, you’ll be responsible for scheduling post-sale appointments with our solar customers. You’ll be the friendly voice helping customers understand their next steps, while ensuring our consultants’ calendars are running efficiently and effectively.

Key Responsibilities

Schedule appointments (Post-Install, Momentum Sessions, Panel Cleans) via inbound and outbound calls

Manage consultant calendars, factoring in drive times and appointment priorities

Use SMS, email and CRM tools to ensure timely follow-ups

Reschedule appointments as needed with professionalism and empathy

Ensure each customer interaction is positive, informative, and aligned with our values

Collaborate with the wider post-sales and operations teams to meet daily KPI's

Who We’re Looking For:

✔ A bright, bubbly, and articulate communicator
✔ Strong background in customer service or appointment setting
✔ Organised and confident managing calendars or booking systems
✔ Positive, coachable and solutions-focused mindset
✔ Excellent at building rapport with people from all walks of life, quickly over the phone
✔ Proactive and self-motivated, yet a collaborative team player
✔ Tech-savvy and comfortable using phone systems, email, and CRM tools
✔ Proven ability to work independently and stay focused in a remote role
✔ Must have a reliable work-from-home setup, including high-speed internet, a computer, and a quiet, distraction-free workspace

What You’ll Love About RESINC:

Remote flexibility - Work from anywhere with supportive leadership and clear daily structure

Base + commissions - OTE $70–90K

Full training provided plus regular coaching and mentoring

National brand with career progression opportunities

Genuine team culture that values your input and celebrates wins

Be part of a business driving Australia’s renewable future

Apply Now

We’re hiring fast and looking for confident, caring communicators who are ready to take the next step in their career. If you’re passionate about people and want a stable, rewarding role in a growing company then we’d love to meet you.