About the business and the role - Temporary Free Accommodation Provided

The Alzburg Resort is a 4.5-star rating resort located in the heart of Mansfield, with access to the Northeast High Country and only a short drive to Mt Buller. The Resort has 44 rooms with a mix of Studio Apt, Hotel Spa rooms, and Apartments. The Resort also has an onsite Tour Company and Onsite Ski Hire outlet which operates throughout the winter season, The Alzburg Resort is currently seeking a motivated individual with strong Operations and Administration skills to assist within all departments and the General Manager.

Resort Duty Manager – Temporary Free Accommodation Provided

We are seeking an experienced Resort Duty Manager to oversee the day-to-day operations of our resort. This is a hands-on leadership role where you will anticipate and exceed guest expectations at every opportunity.

Job tasks and responsibilities

About the role: Duty Manager

As for this role, you will be a critical part of the venue operations teams and be responsible for the following

You will be responsible for effectively overseeing the performance of the hotel, in the absence of an executive team

Shared After Hours phone assistance

Manage and Lead shift crew's, resort operations from the setup, running, and pack down of the venue

Processing guest checking in and out, financial transactions, and handling customer queries

Front office experience using the front office operating system

Aptitude for Hotel management software and adoption of technology

Able to work on a rotating roster shift including night/ weekends/ public holidays

Leading by example with customer service excellence.

To predict, plan, and resolve any mishaps in preventing our guests from having anything less than an exceptional stay.

To monitor security, optimize the profitability of operations, and ensure your team's health & safety

Responsible for handling, quoting, and planning any Group/ Function booking.

Skills and experience

About you: Assistant Manager or Duty Manager

Minimum 2+ years of Front Office/Housekeeping Management experience using reservation operation systems

You will have excellent time-management and organizational skills with the ability to multi-task under pressure

Excellent communication skills

Proven ability in managing and leading teams

Ability to manage a fast-paced venue that has multiple departments

Enjoy being hands-on as well as efficient when it comes to reporting and paperwork

We need somebody who thrives on responsibility but at the same time brings their ideas to the table.

Must have current RSA certificate

Job benefits and perks

Benefits:

Temporary Free Accommodation Provided

Full-time position

Great opportunity to be part of Alzburg Snow Sports Centre & Ski Hire during winter

Ski Hire, Transport & Staff discounts

Online Operating System Training provided

Career progression with great team environment

Please apply with a cover letter giving more insight into why we should consider your application.
Please note: Only shortlisted applicants will be contacted for the interview
If you have specific questions about the role, please contact
General Manager / 03 5775 7400