Be Part of Something New and Meaningful

At Caption by Hyatt Central Sydney, we’re rethinking hospitality—putting community, sustainability, and self-expression at the heart of everything we do. Designed to be of the community, not just in it, Caption by Hyatt Central Sydney will be the first of its kind in Australia, offering a vibrant, people-first experience that’s as much about connection as it is about comfort.

We’re looking for Food & Beverage Supervisors to join our pre-opening team.

Opportunities are available in both part-time and full-time arrangements.

As the Food & Beverage Supervisor, you will be a key leader in the guest experience at our restaurant and the grab-and-go kiosk, guiding the F&B team on the floor during service. You’ll act as a lead host—bringing the brand to life through warm, people-first interactions and helping the team create moments of connection that feel effortless and real.

You will supervise shifts with the support of the Food & Beverage Manager or Manager on Duty, ensuring operations flow smoothly and every guest touchpoint exceeds expectations. This role is hands-on, guest-facing, and integral to the vibe of Talk Shop.

Some Key Responsibilities

• Make coffees or cocktails, depending on the time of day.
• Take menu orders, serve food and drinks, and support guests who need help with QR code ordering.
  
• Keep the bar and coffee area as well as guest area clean and ready for welcoming guests.
• Act as the lead host in our restaurant and the Grab & Go coffee station, setting the tone for genuine, unscripted guest experiences.
• Run the shift, guiding and supporting the F&B team with energy, clarity, and care.
• Demonstrate full menu and beverage knowledge, helping guests with descriptions and recommendations.
• Support the delivery of small group events with event space preparation and service.
• Take ownership of service recovery using the LEAST model and close the loop on any guest concerns.
• Ensure service standards are upheld while bringing individuality and creativity to the guest journey.
• Collaborate with Front Office and other departments to ensure a seamless and connected experience.
• Coach and mentor team members, fostering a culture of inclusion, fun, and continuous improvement.
• Champion sustainability practices and waste reduction in day-to-day operations.

What you will bring to the role:

• Experience in a supervisory or team leader role within a hotel, café, or casual dining venue
• A guest-first mindset, with strong communication and problem-solving skills
• Confident food and beverage knowledge, with the ability to train and guide others
• A collaborative approach and willingness to support other departments when needed
• A passion for bringing a brand to life through authentic service and leadership
• Flexibility to work varied shifts including weekends and holiday
• Join a forward-thinking, purpose-driven team that values:
• Empathy, integrity, respect, inclusion, experimentation, and wellbeing.
• Opportunities for career growth in a leading global hospitality brand.
• A strong support network and workplace that celebrates individuality, creativity, and collaboration.

Why Join Us?

• Shape a new hotel from the ground up – Be part of a pre-opening team and play a critical role in ensuring the best possible outcomes for owners, Hyatt, and the guest experience.
• Lead with purpose – Work in a collaborative, people-first environment where sustainability, community engagement, and wellbeing drive everything we do.
• Make an impact beyond the hotel – Lead sustainability initiatives, safety programs, and compliance measures that positively contribute to the community and environment.
• Support & Collaboration – Work closely with Hyatt’s Opening & Transitions team with regional Hyatt support to ensure you have the tools and resources to deliver a standout pre-opening experience.

In addition, you’ll receive:

• Complimentary & discounted accommodation worldwide at Hyatt properties
• 10% off private health insurance
• Generous paid time off & holiday policies
• Employee Assistance Program for mental health and wellbeing support
• A dynamic and inclusive team culture that champions sustainability, innovation, and community
• The opportunity to work on an exciting pre-opening project, shaping the future of the brand in Australia
• Continuous learning and professional development through Hyatt’s global network

At Caption by Hyatt Central Sydney, we are proud to be an equal opportunity employer. We believe in creating a workplace where everyone feels valued, respected, and empowered to bring their whole self to work. We welcome and encourage applicants from all backgrounds, experiences, identities, and abilities to apply.