About us

The Portable Long Service Authority (the Authority) is a self-funded statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme.The Authority plays an important role in allowing workers in the community services, contract cleaning and security industries to build up long service benefits based on time in their industry rather than with a single employer. We foster an inclusive and collaborative culture that celebrates achievements and allows everyone to contribute to our success.

About the role

The Claims Team Leader will report directly to the Claims Manager and act as a senior member within a dynamic and expanding team. This role is pivotal in providing expert guidance and support to both internal and external stakeholders regarding the Authority's claims operations. The Team Leader will play a key role in enhancing processes and workflows to ensure timely and accurate handling of employer reimbursements and worker claims. In addition, the Team Leader will oversee the team's daily activities, fostering the achievement of performance goals and benchmarks.

About you

Our ideal Claims Team Leader can;

• Guide a team, drive performance excellence and model a solution focused approach to problem solving
• Demonstrate capacity to use information and reporting systems to analyse data to undertake reporting, analysis, process improvements and modelling
• Commit to fostering a positive and respectful culture, ensuring a safe and thriving work environment
• Communicate effectively to a variety of audience levels, manage relationships and address challenges in an effective and reasonable manner
• Be adaptable and flexible in their work, able to meet set timeframes and pivot tasks and reprioritise when needed
• Uphold and work towards our values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights

Why work at the Authority

• Located in the heart of Bendigo, where you can enjoy a modern and collaborative working environment with open plan workspaces, fully equipped meeting rooms, and state-of-the-art facilities (Bendigo ad only)
• We value work-life balance and offer hybrid working options, including two days of work from home per week
• You can benefit from above award wages and annual salary increases under the Victorian Public Service Enterprise Agreement
• Generous leave entitlements, along with paid study leave, paid parental leave, purchased leave and more
• Learning and development opportunities, annual performance plans, public sector networking, along with on the job learning and development
• Your well-being is important to us, which is why we offer a free and confidential Employee Assistance Program, as well as other health and well-being initiatives

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and cover letter addressing the key selection criteria.

Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

We welcome applicants from a diverse range of backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQ, people with disability, as diversity and inclusion drives our success.