Lead With Compassion. Deliver Real Impact.

Team Leader – Support at Home

Temporary Full Time until June 2027 | Wangaratta, VIC | $97,906 per annum + super

Are you a strong leader with a passion for empowering people and improving lives? We’re looking for an experienced and values-driven professional to lead our Support at Home team in delivering high-quality, person-centred care to older people and those living with disability in our community.

In this key leadership role, you’ll oversee the day-to-day operations and strategic direction of our Packaged Care team — including case managers, support staff and admin — to ensure services are delivered with empathy, efficiency and in line with the latest aged care standards and reforms.

This is your opportunity to shape a service that truly supports independence, wellbeing and dignity at home, while helping your team thrive in a values-based, supportive environment.

What You’ll Be Doing:

Leading and supporting a multidisciplinary team, including recruitment, onboarding, performance management and staff development

Coordinating the delivery of tailored, client-directed services that reflect individual needs, goals, and personal choices

Providing expert advice on emerging sector needs, service gaps, and compliance with aged care legislation and standards

Monitoring individual client budgets and service outcomes to ensure quality and sustainability

Collaborating on annual budgets, business planning and reporting in line with funding and legislative requirements

Maintaining oversight of client data, compliance reporting, and risk management including SIRS and mandatory reporting

Driving continuous improvement initiatives and supporting innovation in care models and staff practice

Fostering strong internal and external relationships across community networks, providers and agencies

What You’ll Bring:

Tertiary qualifications in aged care, health, community services or a related human services field

Proven experience in managing aged or disability services, including staff supervision and service planning

Deep understanding of the Aged Care Act (2024), aged care reforms, care standards and wellness and reablement frameworks

Strong leadership and interpersonal skills, with the ability to coach, motivate and unify a diverse team

Experience managing client budgets, service data, and using data to inform service improvement

Excellent written and verbal communication, negotiation and stakeholder engagement abilities

Sound computer and administrative skills, including Microsoft Office and client management systems

A valid driver's licence and clear police check (no listing on the Aged Care Banning Orders Register)

Why Work for Rural City of Wangaratta?

Joining our team comes with a variety of exciting benefits, including:

Being part of an inclusive, supportive, and nurturing team.

Ongoing training and professional development opportunities to support you in achieving your career goals.

Flexible employment options to ensure you maintain a healthy work-life balance.

Corporate benefits, including flu injections, reduced gym membership, amongst others.

Employee Assistance Program (EAP) for ongoing mental health and wellbeing support.

For more information and to view the position description, please visit our website at www.wangaratta.vic.gov.au. For further enquiries about this position should be directed to Leanne Christie, Aged and Community Care Coordinator - [email protected].

Applications close at 3pm on Monday, 1 September 2025, although the right candidate may be appointed earlier.

Rural City of Wangaratta is a child safe and equal opportunity employer. Employment applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged. In addition, applications for positions that work with children must provide referees who can comment on their experience working with children. These roles also require a valid Working with Children Check and all roles require a National Criminal History Check.

When submitting your application, you will need to include:

Your current contact details;

A cover letter to your application. This document is an introduction to your application and will generally include an outline as to why you have applied for the role;

A current resume with a minimum of two current referees;

A letter stating how you meet the key selection criteria, providing evidence that clearly demonstrates what you have achieved in relation to the position. It is helpful to use each selection criteria as a heading and then explain how your skills and experience meet that criterion; and

Copies of any relevant qualifications or licence.