Best Of Homecare are searching for a Case Manager to work for their supportive team, where you can thrive,connect and grow.

Position Description

To provide care coordination and assessment support to Aged Care participants and their families to navigate the evolving Aged Care landscape. Through collaboration, technical knowledge, relationship building and wellness & reablement principles, the Care Partner will support participants to achieve their goals by identifying and connecting participants with appropriate support services, as well as monitoring and reviewing their progress to ensure they are receiving the best possible care.

Performance Objectives

The primary responsibility of a Care Partner is to establish positive collaborative relationships with participants, assisting them to develop and understand their Support Plan, implement and monitor supports. As a Care Partner, you will be responsible for ensuring that each participant’s plan are developed, implemented, align with Aged Care regulations and their goals are supported.

Key Responsibilities:

Primary point of contact for Aged Care Participants

Completing home visits for sales, onboarding, review & assessment

Completing Support Plans & Validated Assessments

Develop & manage participant budgets

Coordinating schedules (internal & contractor)

Ensuring participants receive timely and appropriate services

Identifying & responding to deterioration, abuse or neglect, transitioning supports and change of needs

Providing education and training to participants and their families to help them better understand Aged Care services, funding & guidelines

Support & guidance to support workers regarding participant care needs and collaboration

Complying with Aged Care Guidelines, Best Practice Principles & Legislation

Detailed Responsibilities of the Role:

Develop & Maintain regular Assessments, Support Plans & Reviews that meet the needs of participants

Maintain Budgets, Agreements and Consent

Identify and respond to changing participant needs that require Support Plan review, Home Visits, referrals and package upgrades

Coordinate services with other providers such as healthcare professionals and community organisations

Equipment is identified and purchased with Allied Health recommendations

Provide education and training to participants and their families to help them better understand the Aged Care funding, services, guidelines and Support at Home

Support the participant to develop, achieve and evaluate goals through wellness & reablement and consumer driven care principles

Maintain high-quality record keeping and reporting

Monitor budgets and use of funds to ensure utilization and no overspend

Log incident reports and SIRS

Monitor and manage conflicts of interest following the BHC conflict of interest management processes

Support the participants informal supports to be actively involved with care planning

Provide support to potential participants to understand how BHC may be a suitable provider for their needs

Onboard new participants in a timely manner

Maintain strong technical knowledge of Aged Care including Support At Home through professional development, webinars and conferences

Actively participate in supervision with Director

Screening Requirements:

100 points of ID.

Right to Work in Australia.

Police Check (within 1 years)

Aged Care Statutory Declaration

Current drivers licence

Vehicle Registration

Car Insurance

Reliable vehicle

An international police check (where applicable).

AHPRA Registration

Key qualifications and skills:

Enrolled Nurse, Registered Nurse or as an Allied Health Professional (with AHPRA Registration) preferred

Minimum 5 years’ experience or in a similar role

Demonstrated experience in case management and care coordination for older people, and their carers for the purpose of supporting older Australians remain living safely at home

Thorough understanding of the Home Care Packages, My Aged Care & Support At Home

Ability to work autonomously and problem solve as this is a standalone Care Partner position

Proficiency in IT systems such as CRMs, online learning, My Aged Care Portal, Microsoft, Video Conferencing

About Us

We are dedicated to providing compassionate, reliable, and high-quality care to those who need it most. At Best of Homecare, we understand that every individual has unique needs. At BHC, we understand that every individual has unique care requirements. Our range of personalised services supports independent living, from long-term care to short-term respite and post-hospital recovery. We create bespoke care plans that prioritise your comfort, security, and overall well-being.

Apply now through Seek! We look forward to hearing from you.