Job description:

At the forefront of genetic testing and diagnostics, the Victorian Clinical Genetics Services (VCGS) is committed to delivering high-quality, timely results that improve patient outcomes. Supporting this mission is our Laboratory Services Unit, home to the dedicated Customer Care Group—a dynamic team providing essential pre- and post-analytical support to our laboratories.

We're looking for a motivated, detail-focused Customer Care Operator to join our administrative team and help ensure the smooth delivery of vital testing services to clinicians and patients across the country.

About the Role

As a Customer Care Operator, you will play a key role in the day-to-day operations of the Laboratory Services Unit. From handling high volumes of inbound enquiries to assisting with critical data entry and administrative tasks, this role is central to our mission of service excellence.

Working within a multidisciplinary team—including Call Centre, Data Entry, Specimen Reception—you'll ensure timely, accurate, and compassionate support is provided to practitioners, clinics, and patients.

VCGS operates Monday - Friday (7am - 7pm) and you will be assigned a shift within times with some flexibility.

Your responsibilities include:

• Handle incoming calls and emails from healthcare professionals and patients with professionalism and efficiency
• Assist in high-volume data entry, ensuring patient data is accurate and up-to-date
• Manage requests for test results and reports in line with laboratory release protocols
• Provide administrative support across areas such as report distribution, form review, and basic stock ordering

What we need from you:

• Excellent communication skills and a professional phone manner
• Fast, accurate data entry skills with a strong attention to detail
• Confidence using Microsoft Word, Excel, Outlook; Labware/LIMS experience a bonus
• Ability to multitask, work under pressure, and meet deadlines in a high-volume setting
• Experience in a Customer service role and/or experience in Healthcare Service Industry with an understanding of related issues with the environment is advantageous

For full viewing of responsibilities and requirements please refer to the position description.

Any specific questions related to this position should be directed to Karlie Thomas at [email protected].

What's in it for you?

• Maximise Your Pay: Benefit from salary packaging, including entertainment and novated leases
• Meaningful impact - support vital genetic testing that improves patient outcomes
• Team-focused environment - work with a supportive and collaborative multidisciplinary team
• Skill development - gain experience in laboratory systems, healthcare admin, and data handling
• Career progression - opportunities to grow within a leading health and research organisation
• Modern workplace - based within a professional, well-equipped laboratory environment
• Ongoing training - learn from experienced staff and access development resources
• Make a difference - contribute to high-quality patient care and health outcomes

Who we are

The Victorian Clinical Genetics Service (VCGS), a not-for-profit subsidiary of the Murdoch Children's Research Institute (MCRI), offers integrated genetic testing, diagnostics, and counselling globally. Our experts collaborate closely to ensure accurate interpretation of complex genetic tests. VCGS is actively involved in driving translational research, policy development, and fostering an inclusive and positive working environment that values diversity and prioritises equal opportunities for all. We are dedicated to developing our staff and creating a culture centred on respect and continuous learning.

We are committed to the safety of children and young people and takes a zero-tolerance approach to all forms of child abuse, exploitation and harm. Child safety is prioritised in our decision-making at all levels of the Institute.

Join Us!

If you're a reliable, proactive, and customer-focused professional looking to be part of something meaningful, we'd love to hear from you.

Please apply by submitting:

• Your resume
• A cover letter addressing the selection criteria
  
  

Ensure these documents are combined into a single PDF file.

We welcome individuals of diverse genders, ages, ethnicities, cultural backgrounds, abilities, religions, and sexual orientations in our workplace. We actively encourage talented individuals from all walks of life to apply for our job openings. Our commitment lies in fostering a workplace that is barrier-free and inclusive, aiming to attract the most skilled candidates.

For any questions related to the recruitment process, feel free to reach out to our Recruitment team at [email protected]. Ensure that you include the position number and job title in the subject line. Please refrain from sharing your application to this email address.

Please note, we reserve the right to close the vacancy prior to the closing date once a sufficient number of applications have been received.

No recruitment agencies please.

Position Description

Applications close: 8 August 2025 AUS Eastern Daylight time