About the role

The Mater at Home team is excited to offer a permanent part-time opportunity for an experienced Senior Administration Officer, working up to 28 hours per week (including weekend work). The 28 hours will be shared between two part-time employees, with coverage required across 7 days. This role is based at the South Brisbane Campus.

Salary range: $39.79 - $44.25 per hour plus 12% superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits!

What you’ll be doing

Your role as a team member, with a focus on medical administration will involve, but is not limited to, the following responsibilities:

• Responding to and directing incoming phone calls, emails, and other inquiries in a prompt and courteous manner.
• Maintaining the reception area providing a welcoming oasis for all staff and visitors.
• Admitting, booking and discharging patients in Mater’s Patient Management Systems.
• Liaising with Finance, checking health fund eligibility and providing quotes
• Manage and maintain accurate files, records, and discussions with the utmost discretion, adhering to all administrative and financial policies.
• Dive into tasks like data entry, referral management, client appointment bookings, customer service & ensuring everything is in its right place.
• Liaise effortlessly with various departments, fostering smooth communication and workflow.
• Offer indispensable support to our senior management, making sure their administrative needs are met with excellence

About you

• Previous administration experience working in a multi-disciplinary healthcare environment.
• Previous experience using health information systems.
• Confident (intermediate) user of the Microsoft Office suite, including Teams.
• Clear and empathic communicator with a passion for delivering exceptional customer service.
• High level literacy skills, excellent phone manner and ability to convey information accurately and effectively with discretion.
• Ability to critically analyse complex information, and problem solve using own initiative to deliver solutions, escalate appropriately to seek guidance and influence others.
• Strong attention to detail and highly organised, with the ability to balance conflicting demands and prioritise business requirements.
• A quick learner with the ability to prioritise and manage multiple systems, functions and processes.
• Ability to maintain composure when confronted with a challenging situation.
• Demonstrated ability to operate both autonomously and within a large in a multi-disciplinary team.

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education, fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE

For more information regarding the role, please contact Janelle Corbett on 07 3163 1760.

Applications close on the 10th August 2025. Please note, we may contact applications prior to the closing date, please do not hesitate to APPLY NOW!

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.