Your Opportunity

We are currently seeking a dedicated and detail-oriented Water Operations Support Officer to join our team. This is an exciting opportunity for someone who thrives in a dynamic operations environment and is passionate about contributing to the delivery of high-quality water services throughout the Southern Downs. Your strong understanding of procurement and contract management will support effective service delivery, while your communication skills will be vital in handling complex enquiries, ensuring regulatory compliance, and building trusted relationships across the sector. You’ll also support business improvement initiatives, track operational performance, and maintain accurate records in accordance with privacy and governance frameworks.

Term: Full-time

Hours of Work: 72.5 hours per fortnight

Pay Level: $3061.70 to $3258.83 per fortnight (Level 4), plus 12% superannuation and 17.5% annual leave loading

In accordance with Council's Enterprise Agreement and the relevant Award. Pay rate dependant on relevant skills and experience.

Employment Base: Warwick, Queensland

Applications Close: 11:59pm Tuesday 12 August 2025

About the Department

The Water and Wastewater Department works within the Infrastructure, Assets and Projects Directorate and reports directly to the Director Infrastructure, Assets and Projects with the directive to deliver on the water and wastewater obligations of Council, whilst providing a high level of customer service to the community. Council’s Water Team delivers the essential services of water and wastewater (sewerage) to the Southern Downs community. Water services starts at the source including the treatment and pumping of water, maintaining the network and providing water metering services. Wastewater services start with the property connection and includes maintaining the sewer network, managing pump stations and delivering wastewater treatment services at facilities across the region.

What You Will Do

For full details of this position, please ensure you download the Position Description below.

(Note: For applicants viewing this job vacancy through SEEK.com, you will be able to access the Position Description by clicking on the "Apply" button, or by visiting the job advertisement on our website at www.https://www.sdrc.qld.gov.au/council/careers-at-council/current-job-vacancies).

The complete Key Responsibilities of this role can be found in the Position Description. These include (but are not limited to):

• Provide advice and response to prospective developers, consultants and the public on a range of water and wastewater related services consistent with legislative and policy guidelines.
• Provide advice to the Manager and senior staff on relevant legislation, procedures and guidelines relevant to service administration.
• Assist in the preparation, review, and ongoing monitoring of annual budgets, policies, and business plans to support effective water and wastewater operations and service delivery
• Manage applications and requests within the applicable timeframes.
• Provide detailed advice and recommendations on procurement activities in line with policy guidelines, supporting staff in managing procurement processes, including the implementation and ongoing monitoring of contracts, to ensure reliable delivery of water and wastewater services.

What You Will Need

To be considered for this role, you will need:

• The legal right to live and work in Australia
• Demonstrated experience in research, analysis, and problem-solving to improve systems and develop efficient, practical processes related to water and wastewater operations.
• Proven ability to contribute to the development, and maintenance of policies and procedures that support customer service and infrastructure delivery, ensuring consistent, compliant, and effective service delivery.
• Proven ability to review and provide informed recommendations on departmental budget requirements, ensuring that fees and charges accurately reflect resource needs, service delivery expectations, and are aligned with relevant application processes and regulatory frameworks.
• Ability to assist with the development of contracts in accordance with relevant legislation and organisational policies.
• To be able to demonstrate your competence in relation to all of the Selection Criteria as detailed in the Position Description.

What We Offer

At Southern Downs Regional Council, we know that that our people are our strength. With this front of mind, we provide a wide range of benefits and a holistic approach to supporting our employees, including:

• Competitive wages, conditions and allowances
• Salary packaging and remote area benefits available, which can significantly increase tax savings and take-home pay
• Discounted corporate health insurance plans
• Improved work-life balance opportunities, such as a 9-day work fortnight and consideration of other flexible work options
• Generous leave provisions including Special Family Leave, Cultural Leave and 17.5% annual leave loading
• Access to a wide range of health and wellness initiatives, including free, skin checks, flu vaccinations and wellness medicals, and discounted gym memberships
• Employee Assistance Program for staff and their families (24/7 access). This service includes counselling, financial coaching, nutritional support and legal referrals, as well as access to specialised wellbeing support for LGBTIQA+ individuals, First Nations people, and individuals experiencing domestic and family violence through dedicated helpline
• Opportunities for on and off the job personal and professional development (study assistance available in accordance with policy)

To view comprehensive details of our employee value offering, please click HERE. (Note when viewing this job vacancy through SEEK.com - you will be able to access this link once by clicking on the "Apply" button, or by visiting the job advertisement on our website at www.https://www.sdrc.qld.gov.au/council/careers-at-council/current-job-vacancies)

Further Information

For further information about this role and working for Southern Downs Regional Council, please refer to the documents below:

(Note when viewing this job vacancy on SEEK.com - the links to information below will only be available once you click on the "Apply" button. Alternatively, you can access them via the job advertisement on our website at https://www.sdrc.qld.gov.au/council/careers-at-council/current-job-vacancies).

• Position Description
• Join Southern Downs Regional Council (detailed employment information, including employee benefits)
• Our Values
• Living on the Southern Downs

If you have any additional enquiries in relation to this position, please contact People and Culture on 1300 697 372.

Apply Now!

At SDRC, we believe that diversity enriches our workplace, drives innovation, and leads to better outcomes. We welcome applications from qualified people of all backgrounds, ethnicities, genders and abilities, who have applicable working rights in Australia.

To apply for this opportunity, you will be asked to complete an online application form and provide:

• A short written response (maximum 1-2 pages, dot points acceptable) on how your experience, abilities, and knowledge match the selection criteria of this role (as outlined in the Position Description); and
• Your current CV or Resume.

When you are ready to begin your application, please click on the "Apply" button below to be taken to our online application portal. Please ensure you provide all of the information requested and that your application is lodged by the closing date (as shown above). Should you have any difficulty lodging your application online, please contact our People & Culture team on ph 1300 697 372 for assistance.

We look forward to receiving your application.

Southern Downs Regional Council – A Great Place to Work

What we do at SDRC is more than just a job to us. Whether it’s maintaining our clean water supply, keeping our parks and gardens beautiful, servicing our plant and vehicles, providing contemporary library services, responding to natural disasters or showcasing our region’s immense natural beauty and economic strength, every Council employee strives to make a real difference for our local community.

Few employers combine so many diverse disciplines (eg engineers, childcare workers, trades such as mechanics and plumbers, safety specialists, project managers, plant operators, finance experts, IT specialists and urban planners to name a few) in one organisation. At SDRC, we work together towards the same goal. By integrating a multi-disciplined workplace with collective ideas and skillsets, we provide unique opportunities for our people to develop and grow within their chosen career.

We are passionate about aligning business, community and government to achieve social, economic and environmental outcomes. We believe this is best realised when people are invested in the long-term outcomes of where they live and work. If this sounds like you too, then working in local government at SDRC may be right for you.