Customer Success Manager – Legal Tech / AI

• Permanent Full-Time Position
• Working with Global Legal Clients
• Sydney, CBD
• $110K–$120K + Super

A growing Legal Tech company is looking for a Customer Success Manager to join their expanding team. With a strong global presence and clients spanning law firms and large organisations across 60+ countries, the business offers a collaborative and fast-paced environment focused on delivering meaningful solutions through AI-driven technology.

About the Role

As a Customer Success Manager, you’ll support clients through onboarding, implementation, and ongoing engagement. Your focus will be on building strong relationships, understanding each customer’s needs, and ensuring they gain long-term value from the product. You’ll also work collaboratively across internal teams to support product improvements and identify opportunities for growth within accounts.

Key Responsibilities

• Manage relationships with a global portfolio of law firm and in-house legal clients
• Lead onboarding and implementation processes, including training legal teams on AI use cases
• Leverage your legal background to engage confidently with clients on concepts such as, contract review automation, clause extraction, document comparison, risk flagging, and legal knowledge management
• Collaborate with Sales, Product, and Support teams to tailor solutions to client workflows
• Conduct platform demos and regular client reviews to ensure continued value
• Gather client feedback and usage data to improve product features and user experience
• Identify and pursue upsell and cross-sell opportunities
• Attend client meetings and legal tech events (domestic travel required)

What You’ll Bring

• Degree qualified and 2–5 years’ experience as a lawyer in private practice or in-house
• Familiarity with legal workflows involving document review, contract lifecycle management, or regulatory compliance
• Excellent communication skills and the ability to explain complex AI concepts in plain legal terms
• A strong client-focused approach with a problem-solving mindset
• Comfort working in a fast-moving, tech-driven environment
• Bachelor’s degree
• Experience with LegalTech, SaaS platforms, or legal operations is highly desirable

Why Apply?

• Work with a global client base and industry-leading tech
• Join a collaborative, high-growth environment with real impact
• Travel internationally to engage with clients
• Competitive salary + growth opportunities

Please click Apply Now to submit your resume. All applications are handled with strict confidentiality