Be the Welcoming Face of Meli

At Meli, every interaction matters. As our Administration Support and Reception Officer in Warrnambool, you’ll be the welcoming face and steady presence for a diverse range of clients, families, and professionals. This role is central to creating a safe, inclusive, and respectful environment—reflecting our values of building connection, showing courage, and being dynamic. Whether greeting a child attending their first appointment or assisting a team member with urgent needs, your professionalism and care will help ensure every person feels seen, supported, and valued.

No two days are the same. Some moments call for calm and compassion as you respond to sensitive client enquiries, while others require focus and efficiency to coordinate logistics & manage resources that support service delivery. Your ability to stay responsive, organised, and grounded in purpose helps create a workplace where people feel confident, cared for, and connected.

About the Role

As an Administration Support and Reception Officer, you will:

• Provide a professional and quality-focused reception service, maintaining a welcoming environment. Our reception team are often the first point of contact for clients, visitors, and stakeholders, and play a key role in shaping first impressions and setting the tone for engagement.
• Manage incoming calls, mail, and client-facing resources, ensuring prompt, respectful, and informed responses that support seamless service navigation.
  This includes handling sensitive or complex enquiries with discretion and clarity, and directing clients to the appropriate team or service area.
• Support administrative functions including archiving, fleet bookings, building access, and office supplies
• Assist staff across programs with ad hoc administrative tasks to meet client and service needs

Position Details

• Wednesday 8:54am till 5:00pm
• Thursday 8:54am till 5:00pm
• Friday 8:54am till 5:00pm

• Part time, ongoing position
• 0.6 FTE working the following schedule:
• $76,550 (pro-rata) p/a + Super + Salary Packaging
• To view the Position Description, please visit www.meli.org.au/careers

Why Work with Us?

At Meli, we offer more than just a job—we provide a platform to thrive, grow, and make an impact. Our Employee Value Proposition (EVP) includes:

• Supportive Culture: Join a values-driven organization that fosters collaboration and innovation.
• Career Growth: Access ongoing Learning & Development opportunities and clear pathways for progression.
• Financial Benefits: Enjoy salary packaging up to $15,900 per year, enhancing your financial well-being.
• Work-Life Balance: Benefit from flexible ways of working
• Employee Wellbeing: Participate in employee-led Inclusion Working Groups, access confidential counselling via our Employee Assistance Program, and enjoy paid parental leave above the government scheme.
• Diversity and Inclusion: Be part of a team that celebrates diversity and actively supports individuals from all walks of life.

What We're Looking For

We value individuals who bring dedication, empathy, and expertise to their roles. To succeed in this position, you will have:

• Qualification in business administration or equivalent experience in a similar position.
• Proficient in the use of MS Office, client information databases and knowledge of a range of IT programs.
• Excellent communication skills with strong interpersonal written and verbal communication skills.
• Ability to establish effective working relationships with clients, staff and external stakeholders whilst working in a fast paced, dynamic environment.
• Excellent customer service skills demonstrated by working as a key part of a team within a professional workplace environment.
• High level of initiative in managing workload, responding to requests and adapting to a changing environment.

Join Our Commitment

Meli is committed to providing a child-safe environment. We have zero tolerance of any abuse or maltreatment of children. Our recruitment practices reflect our commitment to ensuring the safety and wellbeing of young people in our care.

Meli is proud to be an equal-opportunity employer. We actively encourage applications from Aboriginal and Torres Strait Islander people, individuals from culturally diverse backgrounds, LGBTQIA+ community members, people living with disabilities, and those looking to return to the workforce.

Our usual process includes a written application, a phone call and a panel interview, if you require adjustments to the recruitment process, please email us at [email protected] to discuss how we can best support you.

How to Apply

We’re excited to hear from you! Please submit your application, including a résumé and addressing the key selection criteria in the application form. Applications close 11:59pm Sunday 10 August 2025

For more information about the position please contact Belinda Craig, Leader Reception Services on 03 5226 8900

Take the Next Step

If you’re ready to inspire change and make a lasting impact, click Apply Now and start your journey with Meli.

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