About Us:

Clearview Blinds (incorporating American Vogue, Kirrawee) is a family-owned growing business established for over 40 years. We are based in Kogarah and service St. George/Sutherland Shire and Greater Sydney. We are a window furnishing manufacturer supplying retail, commercial, real estate agents, wholesale and government contracts with blinds, shutters, curtains, awnings, security doors and screens. We also conduct onsite blind repairs. We are looking for a new full-time customer service whiz to join our team due to our long serving employee retiring. You could even be a tradie wanting to transition off the tools or being on the road and looking to switch to an office role and have the appropriate transferable skills.

Duties include but not limited to:

Handling a diverse range of inbound customer enquiries – telephone, email and showroom

Contacting customers to schedule appointments for our service technicians

Updating and maintaining CRM (SimPRO) and government portals ensuring all information is accurate

Process and monitor production orders

General customer service and administration duties

To be suitable for this role we are looking for someone who has:

Proficient computer and keyboard skills, including MS Office and Outlook with the ability to quickly learn other internal systems

A polite, articulate, confident and efficient telephone manner is essential for building strong relationships with a diverse range of key stakeholders

Mature outlook with the ability to work autonomously and be self-driven to meet deadlines

Have strong written and verbal communication skills

Be organised and have exceptional time management skills

Strong attention to detail and problem-solving skills

The role is fast-paced during peak periods so the ability to work under pressure, multi-task and prioritise efficiently is essential

Have a proven history of customer service

Reliable and punctual

Experience and knowledge in the blind industry or similar preferred but not essential - A willingness and capacity to learn is a must. An understanding of the difference between working in a small business versus a corporate company.

Strong knowledge of Greater Sydney suburbs to create efficient daily service runs for our service technicians

Not Negotiable:

Due to the nature of this industry, no leave is approved in our peak period between September to April with the exception of a 2 week shutdown over Christmas/New Year period.

There is no provision for job share or work from home.

Benefits:

This is a permanent, full-time role, Monday to Friday, 9 am – 5pm, with no weekends

Full training provided

On-site parking provided

We close annually over the Xmas/New Year period for 2 weeks

Salary negotiable depending on experience

If this sounds like you, please submit your CV and covering letter via Seek or direct to [email protected]

Only short-listed applicants will be contacted

No agencies please