Position Summary:

The Operations Analyst role will analyse, audit, and enhance operational systems and customer experience delivery across Oakberry’s franchise network. The role will be responsible for identifying organisational and procedural inefficiencies within franchised stores, providing structured recommendations, and supporting implementation of improvements to ensure optimal use of resources, compliance with standards, and consistency in customer service outcomes.

Key Responsibilities:

Conduct regular audits and evaluations of operational processes, in-store systems, and service delivery across Oakberry locations to assess alignment with organisational objectives and standards.

Analyse existing methods, workflows, and capabilities to identify performance gaps, inefficiencies, or inconsistencies in franchise operations.

Work closely with franchisees to assess procedural adherence, identify opportunities for standardisation, and recommend practical system improvements.

Review and revise operational procedures and SOPs to enhance scalability, reduce variability in execution, and optimise use of organisational resources.

Assist in the development and implementation of continuous improvement frameworks, including feedback loops, KPI monitoring, and customer experience insights.

Liaise between head office and store-level operations to translate strategic initiatives into operational solutions, tools, and training.

Prepare detailed analysis reports, business proposals, and recommendations to support procedural changes, efficiency gains, and innovation in the store network.

Support the rollout of operational enhancements such as digital tools, inventory systems, and updated store procedures.

Deliver training and capability-building sessions to franchisees and store leaders to embed best practices and uplift compliance.

Provide coaching and mentoring to store personnel in relation to new systems, reporting tools, and performance frameworks.

Contribute to OHS and food safety system reviews, ensuring store-level adherence to compliance protocols.

Collaborate with marketing and head office teams to ensure that promotional activities and product launches are operationally feasible and aligned with store capabilities.