• Full time continuing employment, contingent on the continuation of external funding
  
• Located on Camperdown Campus at the Sydney School of Veterinary Science in The University of Sydney
  
• Opportunity to work in an exciting, varied role where no two days are the same
  
• Base Salary HEO3 Step 1 (38 hours per week) $79,219 p.a. + 17% superannuation + premium loadings for after hours and weekend shifts
  

About the opportunity

The School of Veterinary Science is seeking a Client Services Officer to deliver exceptional customer service to clients, staff, and students within our busy 24-hour veterinary hospital. As the first point of contact and the 'face' of our hospital, you'll play a vital role in facilitating communication between our veterinary teams and the families who entrust us with their pets' care. You will play a key role in managing all aspects of administrative duties with professionalism and empathy. This role is suited to someone who thrives under pressure, demonstrates compassion, and brings a high level of attention to detail to every interaction.

Your key responsibilities will be to:

• provide a warm and professional welcome to clients, manage complex appointment schedules, respond to inquiries, and clearly communicate hospital services and processes
  
• coordinate patient arrivals and discharges, ensuring accurate documentation and seamless transitions between departments
  
• manage client accounts, including billing, insurance processing, and payments with precision and confidentiality
  
• act as a liaison between clients and clinical staff, ensuring timely and effective communication in a high-volume, emotionally charged setting
  
• respond to concerns and complaints with empathy and professionalism, following up to ensure resolution and satisfaction
  
• maintain the cleanliness and functionality of the reception and client areas, and oversee inventory of front-of-house supplies
  
• demonstrate sound judgement and resilience in high-stress situations, ensuring urgent cases are addressed promptly and appropriately
  
• adhere to all hospital protocols and relevant regulatory standards, ensuring privacy and compliance are maintained at all times
  
• work across a rotating 5-day work week (2 consecutive days off), with shifts scheduled between 7am and midnight, Monday to Sunday.
  

About you

The University values courage and creativity; openness and engagement; inclusion and diversity; and respect and integrity. As such, we see the importance of recruiting talent aligned to these values and are looking for a Client Services Officer who has:

• experience in a veterinary or medical reception environment (specialist or emergency vet hospital experience highly desirable)
  
• a Certificate II or higher in Animal Care (highly regarded, but not essential)
  
• outstanding organisational and multitasking abilities, with strong attention to detail and the ability to remain calm under pressure
  
• proficiency with MS Office; experience with veterinary practice software highly regarded, but not essential
  
• exceptional communication skills - written, verbal, and interpersonal - with the ability to handle sensitive situations with empathy and discretion
  
• a collaborative mindset with the initiative to work independently when needed, and the judgement to know when to escalate issues.

The key benefits

• opportunity to learn and enhance your skills and experience in the unique teaching and research environment of a Veterinary Teaching hospital
  
• industry-leading leave provisions including generous paid parental leave entitlements (pending eligibility up to 36 weeks after 1 years' service)
  
• generous 17% superannuation payable
  
• access to fitness passport, as well as discounted rates on university sports and fitness centers
  
• gain the recognition of working in a leading Veterinary School in an outstanding University.

Work Rights

You must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ. We welcome applications from candidates from all backgrounds.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.

If you are a current employee of the University or a contingent worker with access to Workday, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or support filling out this application, please contact Mark Moussa, Recruitment Operations, by email to [email protected]

© The University of Sydney

The University reserves the right not to proceed with any appointment.

Click to view the Position Description for this role.

Applications Close Tuesday, 5th August 11:59pm AEST