About RSPCA Victoria:
RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose vision is ‘ending cruelty to all animals’. We are Victoria’s best-known and most respected animal welfare organisation.

Our organisation’s purpose is to work with the community to achieve outstanding animal welfare through education, advocacy, and animal care and protection. RSPCA Victoria’s values - clarity and accountability, respect and consideration, and expertise and collaboration - set clear expectations for all our staff and volunteers.

About the Role:
As a Senior Retail Assistant at RSPCA Victoria, you'll own the retail experience from top to bottom—from stock and inventory to creating stunning displays that will stop customers in their tracks!

This fast-paced, highly autonomous role gives you the freedom to lead a small team, deliver exceptional customer service, and bring fresh, creative ideas to the table that will boost sales and drive foot traffic.

But this isn’t just retail, it’s retail with a purpose. Every transaction supports RSPCA Victoria’s mission to end cruelty to animals and create a better future for them. Your work helps make a difference, turning everyday shopping into something meaningful.

If you’re someone who thrives in an environment where no two days are the same, loves a bit of retail chaos (in the best way), and is passionate about animal welfare, this role is for you!

Duties and Responsibilities:

• Lead and develop a small team of staff and volunteers to the highest levels of performance, engagement and job satisfaction.
• Effectively manage the retail product area using visual merchandising strategies to drive sales and meet KPI’s.
• Assist in the development and implementation of the annual retail promotion plan and budget.
• Oversee and contribute to effective stock management (i.e. order, price, inventory, invoice, stocktake) across RSPCA sites.
• Managing online store customer queries and fulfilment of online orders.
• Provide high quality customer service and assist in providing accurate and reliable information and expert product advice.
• Monitor the product range and ensure it meets local needs.
• Contribute to the improvement of processes and procedures to maximise efficiency and improve profitability and performance.
• Provide advice to staff and volunteers to ensure the effective management of their retail areas to increase foot traffic and sales.

What we are looking for:

• Demonstrated experience as a full time senior sales assistant, key holder, supervisor or 2IC

• Basic knowledge of animal behaviour and handling.
• Strong merchandising and stock management experience, with experience managing an e-commerce store.
• Leadership skills, with a desire to support and mentor volunteers.
• Proven ability to maximise a retail product range to achieve sales targets (KPI’s) and ensure continued growth of retail sales.
• Excellent communication and interpersonal skills.
• Ability to build cooperative relationships with key internal and external stakeholders, including customers, suppliers, distributors, and our major sponsors.
• Excellent organisational, time management, problem solving skills and strong attention to detail.
• The ability to work a rotating roster including public holidays and weekends.

Recruitment Requirements:

• A current Tetanus Vaccination or willingness to obtain
• You will be required to undergo a National Police Check
• A Certificate II in customer Service or equivalent high regarded but not required.

What we can offer you:

• Encouraged work-life balance and a broad range of leave entitlements including RDO’s, additional leave purchased leave, paid parental leave, study leave and paid family and domestic violence leave.
• Generous discount on products and services, including Royal Canin pet food, Hush Puppies footwear and RSPCA Victoria retail products.
• Recognised by Mental Health First Aid Australia, as a skilled workplace - Access to a range of mental health and wellbeing supportive initiatives. Excellent EAP, including confidential counselling services and education programs.

• Salary packaging and novated lease arrangements on offer with leading provider, Maxxia.

• Access to a range of learning and development opportunities that will benefit and support you in your role.

How to apply
To learn more about our organisation and this job opportunity, please visit our website at www.rspcavic.org and download the Position Description for more details. If you have any questions, please contact our Recruitment Team via [email protected] for a confidential discussion.

*Please note that we are actively reviewing applications and to apply as soon as possible*

Applications will close Sunday 10th of August

RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria’s Diversity & Inclusion Policy here.