Location: Cockburn Central, WA
Contract Duration: 6 months (with potential for extension), full time hours
Start Date: August 2025
Hourly rate: $65 per hour + super. Temporary casual contract (no leave entitlements – casual loading included in rate)

About the Role:
We are seeking a highly skilled Technical Application Specialist to support and enhance our enterprise document management system, Content Manager (TRIM). This is a fantastic opportunity to contribute to meaningful public sector work, ensuring critical systems are secure, efficient, and user-friendly.

Key Responsibilities

• Provide expert advice on Change Management system configuration, reporting, usability, and upgrade pathways.
• Collaborate with ICT teams to ensure system performance, security compliance, and alignment with ICT standards.
• Apply ITIL best practices for system support and maintenance.
• Work with business units to design and implement the most effective user interface for Content Manager.
• Lead business change management activities, including planning and communication.
• Act as the technical escalation point for Content Manager-related issues.
• Advise on integrations with Office Online, SharePoint, OneDrive, and document store design.
• Conduct capacity management and performance monitoring of Content Manager services.
• Deliver training and knowledge transfer to key users.

Required Skills & Experience

• 5+ years of experience as a technical user of an EDMS system.
• In-depth knowledge of Content Manager (TRIM).
• Strong written and verbal communication skills.
• Excellent analytical and problem-solving abilities.
• Proven ability to work both independently and collaboratively in a team environment.
• ITIL Certification, V3 minimum and/or over 3 years’ experience working in an environment that follow ITIL processes

Work on impactful projects that support emergency services across WA. Be part of a collaborative and forward-thinking ICT team. Shape the future of enterprise document management in the public sector.
Interviews to commence immediately, apply today or call Natalie on 03 8545 7510 for a confidential discussion.

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