• $62,286 + super + NFP salary packaging benefits
• Permanent Part Time Contract - 30 hours per week
• Location: Mparntwe (Alice Springs) NT 0870
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity
The Aherlkeme Development Centre (ADC) in Alice Springs provides vital transitional accommodation and wraparound support services for Territorians who are homeless or at risk of homelessness. Our service is designed to assist individuals and families who face significant challenges in securing and maintaining tenancies.

This is an on-site position based in Alice Springs where the Administration Officer is the welcoming and supportive first point of contact for clients and visitors both face to face and over the phone.

You will be required to fulfill administration tasks and reception support essential to the efficient running of the service. Working under general supervision, the role involves exercising initiative, sound judgment, and sensitivity while maintaining accurate records, facilitating front-of-house interactions, and ensuring smooth internal processes. Your contribution will enable frontline staff to focus on delivering housing and support programs, directly impacting client outcomes and wellbeing.

Your Key Responsibilities

• Manage front office operations including reception duties, visitor management, staff movement records, and responding to inquiries.
• Highly professional and courteous, verbal, and written communication that is aligned with the Mission Australia Code of Conduct.
• Maintain accurate tenancy records, update spreadsheets, and process incoming referrals through shared mailboxes.
• Handle financial transactions and processes including receipting, cash handling, banking, and issuing tokens, power cards, and rent receipts.
• Support administrative processes such as recordkeeping, purchase orders, invoice processing, and document archiving.
• Coordinate key and access management for residents, staff, and contractors; respond to duress alarms and follow safety protocols.
• Provide secretarial support to management including scheduling meetings, preparing agendas and minutes, booking travel, and assisting with events.
• Maintain cleanliness and supply levels of the office and shared areas; manage vehicle logs, maintenance requests, and office inventory.

Requirements for Success

• Certificate III in Business or similar discipline and minimum 12 months' administration experience, ideally in housing or homelessness services.
• Proficiency in Microsoft Office (particularly Excel, Word, PowerPoint) and ability to use internal systems for data entry and reporting.
• Ability to work in high-pressure, busy environments while maintaining confidentiality and professional boundaries.
• Strong communication and interpersonal skills; proven ability to build rapport with diverse stakeholders including vulnerable individuals.
• Knowledge of Aboriginal cultural systems and protocols and understanding of the local community context.
• Experience preparing meeting materials and correspondence with high attention to detail and accuracy.
• Demonstrated ability to organise and prioritise workload, work independently and as part of a team, and adapt to evolving service needs.
• First Aid Certification is desired but not required.
• Full driver licence with no restrictions.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits
To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Additional $350 each year to help with the cost of living in a remote area
• Access to up to 3 additional days Personal/carers leave each year

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.
• Alice Spring Remote benefits include:

Our Culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

How To Apply
To be considered for this opportunity, click 'apply' and send your application today!
As a committed Circle Back Initiative employer, we will respond to your application.

Applications for this role are shortlisted as received and we are interviewing through the advertising period. Please apply as soon as possible to be considered. Thank you