Shape the Future of Customer Service with a Leading Superannuation Fund – Based in Robina

We are seeking multiple consultants to join our team at Concentrix, a global leader in customer experience solutions, as we partner with one of Australia’s most trusted and respected superannuation funds.

Start Date: 18th August and Future Intakes

Location: Vibrant Robina Delivery Centre – full-time onsite

Salary: $55,565 + 12% Super ($28.12/hr) + penalties + incentives

Hours: Rotating roster Monday to Friday, 7:00 AM – 8:00 PM

Training: 4 weeks of comprehensive, paid training

Why You'll Love This Role

- Work on behalf of a top-tier Australian superannuation provider

- Be part of a team that makes a real difference in members’ financial futures

- Thrive in a supportive, professional, and vibrant office located in the heart of Robina

- Enjoy exclusive staff perks and recognition initiatives

Your Day-to-Day

- Be the first point of contact for customer enquiries

- Understand and respond to individual member needs with care and empathy

- Support across multiple channels: start on voice and grow into digital (web, apps, social media)

- Navigate systems to resolve queries efficiently and professionally

Who You Are?

- A customer service superstar who’s passionate about helping others

- Empathetic, adaptable, and solutions-focused

- Comfortable working with multiple systems and learning new tech

- Motivated to achieve team goals and KPIs

What’s in It for You?

- Permanent, stable employment with career growth

- Discounts with popular retail and lifestyle brands

- Free on-site parking

- Free Employee Assistance Program (EAP) for you and your family

- Be part of an award-winning, inclusive workplace

Apply now to start your career in a purpose-driven, people-focused role with one of Australia’s leading superannuation funds – right here in Robina.

Applicants must be 18+ with full Australian working rights and able to complete background and police checks.

Concentrix is an Equal Opportunity Employer.