Are you a people person? Good News..

We’re looking for a warm, sharp, and solutions-focused Account Manager who can keep our clients happy, engaged, and referring like crazy.

Linked VA is an Australian-based agency that provides virtual assistants from the Philippines to small business owners across the globe. We're a fast-moving team that values honesty, initiative, and getting sh*t done. We have a small team in our New-Farm based office in Brisbane, but over a hundred VA’s and support staff in the Philippines.

The key logistics you need to know about this role:

Full time

$80,000 AUD per year

Brisbane-based

This is a relationship-driven role. If you get energised by building trust, solving people’s problems, and finding ways to make things smoother, easier, and more effective you’ll love it here.

How success is measured:

-Client retention and satisfaction

-Referral and repeat business

-Quality of communication and documentation

-Feedback from both clients and internal team

-Initiative, contribution, and alignment with our values

Responsibilities:

-Run onboarding calls, handover calls, check-ins, and exit interviews (using our process)

-Act as the main point of contact for your client portfolio

-Coordinate with recruitment and sales to ensure a good VA-client match

-Support clients through any changes, issues, or upgrades

-Proactively seek repeat sales, referrals, and testimonials

-Troubleshoot any bumps in service and liaise with internal teams to resolve them

-Provide clean, concise notes and updates in the CRM after every call (Monday.com)

-Support the wider team with admin and ops tasks (calendar management, inboxes, reporting, etc.)

-Be professional, punctual, and presentable on every call – always

-Help us improve – we love people who suggest better ways to do things

You’re perfect for this if you:

-Have experience managing people or accounts, especially across virtual teams

-Are confident in tough conversations but stay warm and professional

-Know how to multitask without losing your cool

-Love solving problems before they turn into fires

-Have experience (or interest) in HR, especially recruitment, training, or performance support

-Know your way around Google Sheets or Excel and Monday.com

-Can communicate clearly and concisely, in writing and on Zoom

-Are coachable, resilient, and genuinely want to grow with us

Salary

$80,000 AUD per year

To Apply

Apply through Seek. Shortlisted applicants will receive an email with next steps, which includes a short personality test and a video recording task.