Case Worker

QCSR Pty Ltd – Brisbane QLD

About QCSR

QCSR Pty Ltd is a dynamic and growing NDIS service provider committed to delivering high-quality, person-centred support. We are building something extraordinary, an organisation that will set new benchmarks in the NDIS space. This is an exciting opportunity to be part of QCSR in its early stages as we grow into one of the most trusted providers in the industry.

Position Overview

We are seeking a proactive, people-focused Case Worker to join our team on a part-time basis. This hybrid role combines participant support with external relationship-building, making it ideal for someone who enjoys supporting participants throughout their NDIS journey while also promoting our services within the community.

You will work closely with clients to ensure a smooth and supportive onboarding experience, while also actively engaging with support coordinators, attending events, building referral relationships, and helping QCSR grow its presence and participant base.

Key Responsibilities

Referral Generation & Outreach – Build and maintain relationships with support coordinators, LACs, GPs, and other community stakeholders to generate leads and raise awareness of QCSR’s services.

Lead Management & Conversion – Manage inbound enquiries, follow up with potential clients, and convert leads into active participants by clearly articulating QCSR’s value and support offerings.

Client Onboarding Support – Assist new participants through registration and documentation, ensuring a smooth and supportive onboarding experience.

Community Engagement – Represent QCSR at expos, networking events, and local initiatives to build visibility and trust within the sector.

Case management – Maintain accurate and up-to-date participant records, support scheduling, and help ensure operational flow in day-to-day tasks.

What We’re Looking For

Relevant experience within the NDIS sector, particularly in roles involving case management, support coordination, or frontline participant engagement.

Confident communicator with strong interpersonal and networking skills

Organised and detail-focused, with the ability to manage multiple priorities

Confident in building rapport with diverse stakeholders and promoting services in a clear, professional manner

Proficient in using Microsoft Office, client management systems and digital communication tools

A motivated self-starter who enjoys both autonomy and teamwork

What We Offer

Be part of QCSR in its early stages and grow with us as we strive to become industry leaders.

Flexible part-time hours.

Opportunity to make a real impact, help individuals and families confidently navigate the NDIS.

A supportive and collaborative team that values initiative and creativity.

Career progression opportunities as QCSR expands.

How to Apply

If you’re ready to play a key role in shaping the future of QCSR, apply now!

Submit your resume and a cover letter outlining your experience and why you’d be an excellent fit for this role.

📩 Apply via SEEK or send your application directly to [email protected]