Our participants, Our people, Our purpose

Currently, there are around 5.5 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 717,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits

The Technology Services Division has an APS6 vacancy within the Agency ICT Services Branch. The Agency ICT Services Branch supports all ICT systems and infrastructure including the primary business applications such as SAP CRM and Salesforce CRM.

The Corporate Applications Directorate is a brilliant team to be a part of. We play a critical role in the Agency’s success, ensuring that several platforms and apps are maintained and secure. Our responsibilities span from enterprise grade contact centre solutions, ITSM tooling, SMS products, Board Paper Management apps, Form and survey capabilities and much more. There is a strong focus on delivering value and innovation to our stakeholders, by extension ensuring the scheme participants are at the centre of our decisions. Rest assured that your work here has a meaningful impact on people’s lives.

The Corporate Application team works in an ever changing and dynamic area. Prospective applicants should look at this as an opportunity to shape and create their own function.

Where you can add value

As the APS6 System Analyst, your responsibilities will include but are not limited to:

• Maintenance and support for a vast range of vendor hosted SaaS applications.
• Developing both functional and technical patterns for use across the Enterprise Services and Application Management domains.
• Investigating, implementation and supporting integrations between both internal and external applications and services
• Working with Architects and Business Analysts to support/maintain technical roadmap and improve/grow maximum value.
• Adhering to ITIL practices such as change management and problem management.
• Provide knowledge and advice across technical forums, developing and owning documentation.

Enough about us, let’s talk about you

Ideal candidates are driven individuals who want to make change and not accept the status quo. Experience in developing efficient solutions, having a strong growth mindset and the ability to learn under limited supervision is highly desired. The attributes we are looking for in our ideal candidate are:

Hard Skills:

• Minimum of 2 years of experience working as a system analyst or a technical business analyst in an Enterprise IT environment.
• Strong understanding of system architecture, IT infrastructure and operations.
• Experience with cloud-based solutions (AWS and Azure), including deployment, monitoring and logging.
• Understand DevOps concepts such as automated build and deployment pipelines, Infrastructure as Code etc.
• Understanding of SRE principles such as SLAs, SLOs, post-mortems and root cause analysis.
• Knowledge of database administration concepts, security best practices, networking concepts is highly desirable.
• Awareness of accessibility and user centric design principles.
• Ability to analyse complex business requirements and translate them into effective technical solutions.
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Any relevant certifications related to cloud platforms, DevOps, ITIL would be an advantage.
• Familiarity with standard documentation and diagramming concepts such as UML notation, dataflow diagrams, network diagrams etc.

Soft Skills:

• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• Ability to facilitate discussions and workshops with cross functional teams.
• Possessing strategic and tactical thinking, having a systems approach and thinking in terms of future state.
• Proven ability to work collaboratively with cross-functional teams and building strong relationships with stakeholders.
• Adaptability and resilience in a fast-paced environment.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

While this role is ideally performed from any of our NDIA Office locations, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close on Thursday 31 June at 11:30pm AEST.

If you have any questions, please contact Kylie Parker on 08 9550 1169 or email [email protected]

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact DFP Recruitment on 1300 138 337 [email protected].

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

There are certain roles within the National Disability Insurance Agency that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.