Are you a confident leader who thrives in fast-paced, purpose-led environments? This is a newly created opportunity to manage a high-performing national contact centre team, delivering critical after-hours services to communities across Australia.

What’s in it for you?

• Offices located in St Leonards close to public transport links;
• $100,000 - $120,000 + super;
• Shift pattern: 5.15pm-11pm weekdays & varying weekend shifts – 5 days worked per week;
• Join a purpose-driven organisation making a meaningful difference in healthcare; and
• Stable full-time, permanent opportunity with a highly supportive leadership team.

What is the role?

• Leading a team of 50 operators and dispatchers;
• Managing real-time operations and troubleshooting;
• Manage rostering and shift coordination;
• Monitoring call flow and key metrics;
• Driving a high-performing, values-aligned team culture;
• Identifying opportunities for training, upskilling and process improvement; and
• Analysing performance data to inform business decisions.

What are we looking for?

• Proven experience managing a customer service or call centre team;
• Healthcare or medical experience highly regarded;
• Strong communication and leadership skills – you know how to coach and inspire;
• Confident across systems and reporting dashboards; and
• Highly organised individual, metrics-driven and outcomes-focused.

How to Apply

For more information or a confidential discussion please call Madie Brunt at u&u on 02 8245 7914 quoting reference number 42052.

At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request via [email protected] or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.

Please submit your resume in Word format only.

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