We’re looking to fill a temporary position to cover a period of leave, with an initial contract of 3 months and the potential to extend. The role offers flexibility and can be structured as either full-time or part-time to suit the right candidate. The salary is inclusive of superannuation.

About the business

Coochie Resources is the franchisor for Coochie HydroGreen, Australia’s leading lawn care franchise. We provide regular lawn treatments to residential and commercial properties across the country, resulting in healthier, greener lawns that make for some amazing before and after photos! What started out as a hobby for a couple of brothers from Yass is now a successful, profitable franchise in over 130 regions across Australia, servicing over 30,000 customers and we’re not stopping here. We have big plans to further expand our client base in both current and new service regions across Australia and we are looking for someone to join us as we grow.

About the Role

Key duties involve:

Answering the phone lines for our national call centre

Responding to customer queries and contacting new leads

Process web and social media leads

Process franchise enquiries

Database maintenance and record keeping

Process email enquiries

General office administration duties as required

Skills and Experience

The ideal candidate will have customer service experience and be confident in communicating with new and existing customers. A polite and professional telephone manner is essential and the successful candidate will be one who is self-motivated, reliable, organised, able to use their initiative and have great attention to detail.

Reasonable experience in using Microsoft Office is required in this role, particularly in Excel and Outlook which will be used on a daily basis.

The salary offered is $55,000 inclusive of superannuation paid on a pro-rata basis.