We're seeking a passionate and skilled Servicenow Support Engineer to join a well recognised Global Saas powerhouse & Fortune 100 company based in Sydney CBD.

As a Technical Support Engineer, you will be championing customer success, solving complex challenges, and influencing product improvements. You will be relied upon for your technical knowledge and experience in the Servicenow platforms to resolve & troubleshoot complex technical issues & help shape the future of enterprise cloud solutions with a dynamic, collaborative team.

What you're exciting days will look like:

• Provides technical support to field engineers, technicians & product support personnel who are diagnosing, troubleshooting, repairing & debugging complex electro/mechanical equipment, computer systems, complex software, or networked or wireless systems.
• Responds to situations where first-line product support has failed to isolate/fix problems in malfunctioning equipment/software.
• Reports design, reliability & maintenance problems/bugs to design or software engineering.
• May be involved in customer installation & training.
• Help provides support to customers/users where the product is highly technical or sophisticated in nature.

Skills you'll need to be successful in this role:

• Must have prior experience working on Servicenow platform & Servicenow modules
• Min. 2+ years' experience working in a customer facing application support/technical support role
• Knowledgeable in troubleshooting JavaScript Code
• Proficient with analyzing log files & standard debugging concepts.
• Creative problem-solving approach & strong analytical skills.
• Knowledgeable in troubleshooting Saas/web applications
• Good understanding of SQL DB & Linux/Unix OS
• Familiarity with incident management, knowledgebase, defect & escalation managements

Highly Desirable:

• Experience providing SaaS / PaaS support would be great
• Previous hands-on experience in ServiceNow development or administration is highly preferred
• Servicenow certifications & experience w/ ITSM implementations would be an advantage

* Must possess full working rights in Australia.

What awaits you:

Look forward to an exciting & innovative Tech culture, state of the art facilities, very supportive environment, strong growth trajectory, flexible WFH/Hybrid setup & the opportunity for perm conversion.

What's Next?

APPLY below or email [email protected] and we'll be in touch with you asap