About the Role

We are currently seeking an experienced and motivated Property Management Team Leader to join our growing team in Williams Landing. This is a pivotal leadership role responsible for overseeing a team of 6–7 Property Managers. The successful candidate will have a strong background in residential property management, a proven ability to lead and develop people, and experience in optimising workflows and managing virtual assistant systems.

You will play a key role in coaching and supporting the team, ensuring compliance, streamlining internal processes, and aligning with the company’s long-term vision for quality and growth.

Key Responsibilities

Team Leadership & People Management

Lead, support, and inspire the PM team in a positive and professional manner.

Set and drive team goals in line with the vision of the Managing Director and PM Director.

Develop a supportive, collaborative, and performance-driven team culture.

Assist with setting and reviewing KPIs for team members, including regular performance reporting and analytics.

Coordinate and lead regular team meetings and one-on-one catch-ups.

Organise coverage for staff during leave periods to ensure uninterrupted operations.

Assist with staff onboarding, training, and ongoing professional development.

Operations & Compliance

Oversee day-to-day operations of the property management department.

Personally manage a small portfolio of no more than 50 properties to maintain hands-on market understanding and service quality.

Ensure consistent delivery of service across areas such as residential tenancy compliance, arrears, maintenance, and client communication.

Design and implement a structured Virtual Assistant Training Program, and oversee daily collaboration with offshore support staff.

Maintain and improve internal systems, procedures, and workflows.

Ensure the team remains up to date with the latest legislation and is always operating in compliance.

Promote a culture of accountability, attention to detail, and service excellence.

Required Skills and Experience

Minimum 2 years’ experience in a Property Management Team Leader or equivalent leadership role.

In-depth understanding of residential tenancy laws and best practice property management.

Proven ability to lead, train, and support a team to achieve strong outcomes.

Experience managing virtual assistant systems or offshore administration teams.

Exceptional time management, communication, and conflict resolution skills.

Strong attention to detail and ability to manage multiple tasks under pressure.

Proficient with PropertyMe, Inspection Express etc, and Microsoft Office.

Results-oriented with a focus on efficiency and system improvement.

Mandatory Qualifications

Agent’s Representative Certificate

What We Offer

A supportive and collaborative team environment.

Competitive salary package: $85,000–$90,000 + Superannuation Plus Commission

Opportunities for growth and long-term career development.

Ongoing training and leadership support.

A key leadership role where you can truly make an impact.

Ready to lead a high-performing team and drive operational excellence? Apply now to be part of our exciting journey.