Client Service Manager
Loan Market
Posted 5 days ago
Benefits
Hybrid flexibility – work from home with 1 day per week in our Essendon office
Career progression – opportunities to grow into senior credit or broker roles
Supportive culture – down-to-earth team that values collaboration
Industry reputation – part of the trusted Loan Market network
About the Role
We’re looking for an experienced Client Service Manager with a strong credit background and end-to-end loan processing experience. This is a hands-on role ideal for someone who has worked in a mortgage brokerage and can confidently manage the full lending process; from credit proposal and serviceability assessment, through lodgment via AOL, to settlement.
You’ll be a vital part of a high-performing, close-knit team where your attention to detail and ability to work autonomously will be highly valued.
Key Responsibilities
Assess client scenarios and structure loan applications
Conduct product and policy checks across lenders
Own the loan file from submission through to settlement
Liaise with lenders, aggregators, referral partners, and clients
Ensure compliance and documentation are accurate and complete
Support brokers in delivering an outstanding client experience
About You
Minimum 2 years’ experience in a similar role (e.g. Loan Processor, Broker Support, or Credit Specialist)
Strong knowledge of credit policy, serviceability, and AOL lodgements
Comfortable working independently and managing your own pipeline
High attention to detail and excellent communication skills
Proficient in MyCRM (or similar broker platforms), Microsoft Office, and G Suite
A proactive, solutions-focused team player
About Us
We’re a reputable mortgage brokerage and proud member of the Loan Market group. Known for our strong client relationships and exceptional service, we operate with the warmth and flexibility of a family business. Our team is tight-knit, collaborative, and focused on delivering high-quality outcomes, all while maintaining a great work-life balance.
Ready to join a business that truly values your experience?
Click Apply Now – we’d love to connect.
About Loan Market
We've been helping people into homes for two decades.
Founded in 1995 by Sam White, Loan Market is a member of the White Family Group of Companies.
The business rapidly grew through the 90's and by 2001 the company's loan book reached $1 billion. In 2003, the Loan Market brand was launched and the company had over 200 brokers throughout Australia. By 2014 our brokers had secured over $47 billion of home loans for thousands of Australians. Today, Loan Market has cemented itself as one of the largest mortgage brokers in Australia.
Over the past decade, Loan Market has expanded into New Zealand growing our network to over 1,000 brokers internationally.
Source: This is an extract from the company's own website.
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