Osborne Richardson are specialist Government recruitment experts with over 30 years experience supplying quality staff to councils throughout Australia.

We are offering a fantastic opportunity to join a great local council in Eastern Melbourne, as an Infringement Review Officer. Commencing ASAP, this contract will initially run until the end of October, with huge potential to be extended beyond this.

This role works in a fast-paced, office environment as a key support for the Civic Service’s Infringement Review Team. Responsibilities include data entry, CRM Management, processing driver nominations, payment plans and support Council’s general infringement management.

Key responsibilities for this role include:

• Maintaining the operation of the infringement management system
• Maintaining, collating and analysing infringement data and supporting preparation of reports as required by Council and other statutory bodies
• Responding to customer enquiries on behalf of Civic Services relating to infringement reviews
• Assisting with the maintenance and updating of various registers, website and databases

Skills and knowledge required:

• Demonstrated experience in an administration, data entry, CRM management (preferred) and customer service role including answering telephone and counter enquiries, and preparing correspondence
• A sound knowledge or ability to gain the knowledge of relevant Acts, Regulations and Local Laws relating to the functions and responsibilities of the Civic Services Department
• Demonstrated experience in delivering an exceptional standard of customer service in a dynamic and fast-paced environment
• Excellent time management skills, including an ability to plan and prioritise competing workload demands and meet deadlines

Should you wish to discuss the role in greater detail, feel free to contact Rebecca on 0473 825 278 or email [email protected].