• Incidents (Incident Management)
• Complaints (Open Disclosure)
• Audits & Surveys
• Continuous Improvements
• Resident Representation
• Risk (including WHS & Workcover)
• Resident Participation
• Feedback with recommendations

• This position is responsible for assisting the Quality Risk & Compliance Manager in the promotion of Quality across the organisation. You will be working closely with the QRC Manager and the Facility Manager in a manner which reflects best practice in quality management (specific to Aged Care).
• The Continuous Improvement of quality outcomes for residents, serves as the key driver for this role.
• The Quality Officer will be assisting the Quality Manager in efficient collection and analysis of, data related to:

Performance in this role must always be consistent with the:

• Mission, vision, values, policies and procedures of our organisation (Cypriot Aged Care Services [The Community of Cypriots of the Northern Suburbs of Melbourne Inc.])
• Charter of Aged Care Rights
• Employee Code of Conduct
• Australian Privacy Principles (Cth)
• Aged Care Act (Cth) and the Aged Care Quality Standards (Cth)
• Occupational Health and Safety Act 2004 (Vic)
• Drugs and Poisons Act (Vic).