Role Purpose

To provide quality domestic assistance support to aged care and National Disability Insurance Scheme (NDIS) customers, helping them to maintain independence while living in their own home.

Responsibilities

• Provide quality domestic assistance care to customers in accordance with Care Plans, the Lifebridge Domestic Support Manual and Lifebridge policies and procedures.
• Provide in-home services and supports to customer’s including: dusting, vacuuming, sweeping, mopping, cleaning indoor windows, washing dishes, meal preparation, changing bed linen, laundry, ironing, unescorted shopping, cleaning bathroom/toilets and inside fridges/cupboards.
• Monitor customers health and wellbeing, living conditions and circumstances and report any changes or concerns.
• Provide a high standard of customer service and establish and maintain effective working relations with customers and carers.
• Complete, update and maintain all relevant customer related information in the Customer Management System (CMS).
• Adhere to all Lifebridge policies, standard operating procedures, safe work practices and workplace health and safety requirements.
• Participate in work related training including completion of on-line modules, staff meetings, workshops, mandatory competency assessments and ongoing learning activities as required.

Knowledge and Skills

• Experience in cleaning services, aged care, disability services, or hospitality/accommodation services.
• Demonstrated understanding of person-centered, community based and/or home care services.
• Effective interpersonal and written/verbal communication skills and experience in customer service.
• Sound computer skills and ability to use smartphone technology and applications.
• Ability to work independently, remotely and with minimal supervision.
• Ownership of a personal mobile (smartphone).
• Current Drivers Licence and ownership of a roadworthy vehicle with comprehensive or third-party property vehicle insurance.
• Current NDIS Worker Check
• First Aid Certificate.