National Service Manager – Luxury Kitchen & Bathroom Appliances.

Lead Service Excellence | Melbourne-Based | $160 to $162k Salary Package Inclusive Super + Benefits.

About the Company:
Join a globally recognised luxury brand redefining the kitchen and bathroom experience through exceptional craftsmanship, cutting-edge innovation, and service excellence. Backed by a powerhouse international group, this Australian subsidiary offers you the dynamism of a fast-growing business with the stability of global resources.

About the Role:
As National Service Manager, you’ll take ownership of the end-to-end service journey across Australia. Reporting to the Managing Director, you’ll:
Lead & develop a hybrid service team (in-house technicians & external partners).
Oversee installations, repairs, software updates, and aftersales care aligned to premium SLAs.
Drive innovation, elevate customer satisfaction, and embed a high-performance culture.
Own key metrics: first-time fix rates, downtime, customer feedback, and spare parts availability.

About You:
5+ years in national service leadership, ideally in kitchen, bathroom, or home appliances.
Strong commercial acumen and experience managing internal and external service networks.
Technical service expertise, including 3PL coordination and reporting.
Proficiency in ERP/CRM systems (Microsoft Dynamics or similar) and data analytics.
Entrepreneurial mindset with a passion for innovation and customer-centered service.

Why Join?
Premium Brand Recognition – Represent a name synonymous with design, innovation, and performance.
Strategic Impact – Shape the national service agenda and lead continuous improvement.
Empowered Leadership – Make decisions, drive change, and contribute to global strategies.
Collaborative Culture – Work with passionate, cross-functional teams in a purpose-driven, agile environment.
Flexibility & Rewards – Enjoy hybrid work arrangements, a state-of-the-art HQ, and generous employee benefits.

Ready to Lead?
Apply now with your CV and cover letter to join a company that’s shaping the future of premium living in Australia.