Security Operations Coordinator

Australia's largest public museum organisation is seeking a Security Operations Coordinator to join the team at Museums Victoria.

ABOUT MUSEUMS VICTORIA:

Home to Melbourne Museum, Immigration Museum, Scienceworks, and the Royal Exhibition Building, Museums Victoria is Australia’s largest public museum organisation. Every day, we work to share the stories of people, culture, science, and nature in ways that are bold, welcoming, and thought-provoking.

Join a team that protects more than just heritage—our work ensures the safety and security of every person, place, and collection across our precincts.

ABOUT THE POSITION:

We’re seeking an experienced and proactive Security Operations Coordinator to lead the day-to-day operations of our security services. This role is responsible for developing and implementing policies, managing and training security staff, resolving operational issues, and ensuring alignment between service delivery and strategic goals.

You'll serve as a critical link between internal stakeholders and contracted providers, applying advanced knowledge and a solutions-focused mindset to maintain high standards of safety, compliance, and efficiency across MV sites.

Some of the key duties include:

Team Leadership & Development

Oversee and support security personnel across shifts

Deliver training, monitor KPIs, and provide performance feedback

Develop and implement clear policies and service protocols

Incident & Risk Management

Investigate and report on security incidents

Identify and resolve complex operational challenges

Recommend improvements to procedures and policy

Operational Oversight

Monitor rosters, resource allocation, and operational coverage

Manage basic service agreements with guarding and systems providers

Track and manage overtime, ensuring budgetary efficiency

Collaboration & Communication

Liaise with the Security Operations Centre and relevant managers

Ensure timely and accurate shift reporting

Promote consistency and alignment across teams

The successful applicant will have:

You’re a confident leader with a deep understanding of security operations and the ability to think strategically while managing day-to-day tasks. You thrive in dynamic environments, are solutions-focused, and committed to continuous improvement in safety and security standards.

Strong leadership and communication skills

Experience in security operations, incident reporting, and rostering

Certificate II in Security, or PSP® (Physical Security Professional) certification

Valid Victorian Driver’s Licence

Understanding of Security Operation Centres process and procedures

Experience working within a large culture organisation

Experience working with high value assets and the ability to created Security Plans

Experience working with key stakeholders to develop key risk controls on temporary assets

High level of attention to detail and ability to handle sensitive data

Calm, practical, and professional in high-pressure situations

Ability and willingness to undergo and pass a National Police Records Check and Working with Children Check (applicant costs apply).

WHAT WE OFFER

A values-driven organisation focused on curiosity, inclusivity, and innovation

Opportunities to work across iconic cultural precincts and high-profile public events

Supportive and collaborative team culture

A chance to directly shape the visitor experience through safety, planning, and security excellence

OTHER INFORMATION

Location: Immigration Museum, Scienceworks, Melbourne Museum (including the Royal Exhibition Building), Merri-bek
Employment Type: Ongoing: Full-time
Classification: Grade 4; Value Range 1 ($92,332 base of grade plus statutory superannuation)
Reports To: Manager, Security Operations

Operational hours: 09:30 - 17:30 hours

HOW TO APPLY?

To view the position description, visit Careers - Museums Victoria. From our Current Vacancies page, select “All Jobs” and click on the link for this job's listing.

To apply, please click “Apply for this Job” at the bottom of the job listing page.

For more information about this position, please contact Dell Fisher at [email protected].

Please submit the three following three documents with your application:

Your Cover Letter

Your Resume

A written response addressing the Key Selection Criteria as outlined in our Role Statement (Please refer to attached document)

Please note: Applications that do not address the Key Selection Criteria will not be considered.

APPLICATIONS CLOSE: 27/07/2025 (11:59pm)