Accounts Receivable Officer

Join a respected not-for-profit making a real impact in Australia’s health and community sector as a detail-driven Accounts Receivable Officer. In this dynamic role, you’ll take charge of billing cycles, payment processing, funding claims, and account enquiries, collaborating with internal teams and external partners to ensure smooth, accurate, and compliant financial operations that directly support vital services.

Key Responsibilities

• Maintain accurate financial records relating to client entries, exits, and account updates
• Oversee client accounts receivable processes, including fee generation, adjustments, and scheduled payments
• Submit and monitor government funding claims, resolving any discrepancies or errors
• Reconcile client income, subsidies, and other funding streams
• Generate and issue monthly and annual statements
• Investigate and correct financial discrepancies or anomalies in client accounts
• Process a variety of payment types (EFT, credit cards, cheques) and issue receipts as required
• Respond to financial account queries from clients, their representatives, and internal staff
• Support the debt management process in collaboration with the collections team
• Maintain and update funding estimates in the finance system
• Manage refund processing and ensure supporting documentation is complete
• Provide reporting and financial insight to managers when required
• Ensure compliance with relevant financial policies, procedures, and regulations

Benefits

• Competitive salary of $75K–$80K plus super, with salary packaging options
• Hybrid work setup: 2–3 days WFH per week for better work-life balance
• Discounts on health, retail, and lifestyle products
• Values-driven culture with real growth and development opportunities
• Report to a respected, experienced manager
• Join a team of high-performing finance professionals
• Positive, supportive, and inclusive workplace environment

Requirements

• Aged care experience is essential
• Minimum 2 years' experience in a similar accounts receivable or billing role
• Proficiency in Microsoft Office, particularly Excel
• Exceptional accuracy and attention to detail in financial processes
• Strong communication skills, both written and verbal
• Ability to manage competing priorities, work autonomously, and contribute as part of a team
• A professional and empathetic approach to client and stakeholder interactions
• Experience in not-for-profit is advantageous
• Knowledge of government funding frameworks and compliance standards
• Familiarity with financial system PRODA