Vice Ventures are on the hunt for hospitality legends who know how to shake a cocktail, deliver top-tier service, and bring the vibe every single shift. If you’ve got the hustle, the smile, love for a buzzing hospitality environment, and know how to be a team player; then it's time to join Vice Ventures.

The Jewel in the Crown will be our GENERAL MANAGER who will lead by example to develop & drive our wine bar, club and restaurant offerings.

Key Responsibilities Include:

Operational Management

Oversee staff rostering, ensuring appropriate coverage for busy periods, openings/closings, and seasonal demands.

Manage staff recruitment, onboarding, and ongoing performance reviews.

Maintain and enforce compliance with all training, safety, and company policies.

Ensure consistent adherence to opening and closing procedures and food safety protocols.

Lead regular staff meetings to align team focus with KPIs and upcoming events.

Monitor cleanliness and maintenance of back-of-house areas including rubbish zones.

Team Training & Development

Implement and update training checklists.

Ensure all staff have completed required training and signed policies and procedures.

Conduct ongoing skills assessments and support upskilling to ensure operational depth.

Financial Performance

Monitor and manage wage costs, food and beverage COGS, ensuring targets are consistently met:

Track and report daily financial KPIs.

Collaborate with management to plan and execute promotional and revenue-driving initiatives.

Customer Service

Foster a customer-centric culture across FOH and BOH teams.

Ensure completion of customer service training modules for all staff.

Maintain high service standards and address gaps in performance proactively.

Marketing & Activations

Coordinate with senior management to schedule and execute all promotional activities at least four weeks in advance.

Ensure flawless implementation of marketing campaigns and outlet activations.

Provide post-activation performance reporting and feedback.

Strategic Projects

Execute special projects as assigned by the Managing Director & Advisors, occasionally outside of core departmental responsibilities.

Required Skills & Attributes:

Strong leadership and people management skills

Financial acumen and ability to analyse performance data

Excellent organisational and communication skills

Ability to manage multiple priorities in a fast-paced environment

Proactive problem-solver with a focus on continuous improvement