Senior Service Designer

A major tech transformation program is on the hunt for a Senior Service Designer to lead the design and delivery of service blueprints across a complex, enterprise environment. You'll collaborate with cross-functional teams to create intuitive, scalable service experiences that align with both business and customer goals.

What you'll do:

• Develop detailed service blueprints, journey maps, and ecosystem models
• Conduct research, stakeholder interviews, and systems analysis
• Translate insights into actionable service concepts and requirements
• Integrate service design into agile delivery cycles
• Facilitate workshops and present to senior stakeholders
• Uplift design ops and contribute to service design governance

What you'll bring:

• Strong background in service design within complex/tech-driven programs
• Expertise in blueprinting, systems thinking & design research
• Skilled in Figma and human-centred design tools
• Confident facilitator and communicator
• Able to distil complexity into clear, deliverable outcomes

Deliverables include:

• Service blueprints (current/future state)
• Journey maps, personas, stakeholder maps
• Research insights, workshop outputs & service recommendations

If you're a strategic service designer who thrives in large-scale programs and wants to drive meaningful impact - please apply within or email David.bolton(at)aurec.com.