Location

Springwood, QLD (office-based 3 days/week, with 1 optional work-from-home day)

Employment Type

Permanent Part-Time (30 hours/week, Tuesday to Friday)

About

This junior-level role is ideal for someone who has spent at least a year in a hands-on NDIS support role — such as a disability support worker, peer worker, or allied health assistant — and is ready to grow. You’ll be part of a close-knit, supportive team that values open communication, adaptability, and collaboration.

You’ll thrive in this role if you’re personable, solutions-focused, and confident navigating sensitive or complex conversations. The work is dynamic and fast-moving, so being organised, punctual, and quick to adapt will serve you well — especially when supporting participants in the community or over the phone.

The role is 30 paid hours per week, Tuesday to Friday (8:30 AM to 4:30 PM with a 30-minute unpaid break). You’ll be based in our Springwood office three days per week, with the option to work remotely one day. Face-to-face visits across Greater Brisbane are a regular part of the role.

Responsibilities

Support participants to understand and implement their NDIS plans

Coordinate services and connect participants with the right supports

Deliver recovery-oriented coaching using a strengths-based approach

Build strong, respectful relationships with participants and their networks

Handle complex or sensitive conversations with care and professionalism

Maintain timely and accurate case notes using internal systems

Engage in daily team check-ins, regular supervision, and ongoing training

Contribute to a positive, person-led, trauma-informed service culture

Requirements

Minimum 12 months’ experience in NDIS support work (e.g. support worker, peer worker, LAC, or assistant SC/PRC)

Certificate IV or higher (or working toward) in Mental Health, Community Services, or a related field

Confident, compassionate communicator – both written and verbal

Comfortable navigating sensitive conversations with care and clarity

Highly personable, solutions-focused, and emotionally intelligent

Able to adapt quickly and manage shifting priorities calmly

Reliable, punctual, and responsive – especially when supporting participants in the community

Open-minded, team-oriented, and proactive in contributing to a close-knit team culture

Valid driver’s licence and reliable vehicle (essential for face-to-face support)

What We Offer

Structured 30-hour work week across Tuesday to Friday

Friendly, supportive environment at our Springwood office

One flexible work-from-home day per week

Daily admin support to reduce paperwork load, phone assistance, email management

Mentoring, professional development, and regular supervision

24/7 Employee Assistance Program (EAP) for mental health and wellbeing

Monthly in-person team gatherings to support growth and connection