
Customer Service Agent
The Dinner Ladies
Posted 6 days ago
Join Our Customer Service Team (Part Time Wednesday to Friday 9am to 5pm)
Location: Matraville NSW
The Dinner Ladies is a home food delivery service, creating delicious homestyle frozen meals and delivering them straight to your door. We cook for everyone filling your freezer with flavour and making mealtimes easier!
We’re a small (but mighty) team of food lovers and friendly problem solvers and right now we’re looking for a new Customer Service team member to join us part time from Wednesday to Friday 9am to 5pm.
Whether you’re early in your career or looking for a stable and people focused role this could be the perfect fit
Why You’ll Love Working With Us
A friendly supportive workplace where everyone helps each other out
Opportunity for hybrid work once you’re settled in
25 percent staff discount on our full range of meals
Birthday leave so you can enjoy your special day off
Fixed part time schedule for a healthy work life balance
Immediate start available
What You’ll Be Doing
As the first point of contact for our customers your job is to make their day a little better whether that’s answering a quick question fixing a delivery issue or simply having a friendly chat
Your day to day will include:
Responding to customer queries via phone email and live chat with empathy and efficiency
Helping customers navigate our website menu and delivery process
Logging call notes and flagging any follow ups
Resolving customer concerns or complaints in a warm constructive way
Liaising with the packing and courier teams to troubleshoot delivery issues
Supporting customers with dietary info order details or meal recommendations
Collaborating with the Customer Service Supervisor and team to improve processes
Keeping things calm and organised during busy periods
What Will Help You Succeed
A friendly positive approach and a desire to help others
Great communication skills both written and verbal
Confidence using computers and learning new systems experience with Shopify Gorgias Klaviyo or AirCall is a plus but not essential
Strong attention to detail and the ability to multitask
Empathy problem solving skills and the ability to stay calm under pressure
Motivation to work independently with support from your team when needed
Previous customer service experience is helpful but we’re also open to junior applicants with the right attitude we love seeing people grow
Role Details
Part time permanent role
Shifts run Wednesday to Friday rostered between 9am and 5pm
Includes a 30 minute unpaid lunch break
Based in our Matraville office with the option to work from home potentially once fully trained
Our Hiring Process Simple and Supportive
We keep things respectful of your time and straightforward Here’s what to expect:
Apply Submit your resume and a short cover letter telling us a bit about yourself
Phone Chat A short and friendly call to get to know you better and share more about the role
In Person Interview and Practical Task Come into our office to meet the team and walk through a few real life customer scenarios No pressure we just want to see your natural style and how you’d approach different situations
We’d love to hear from you if
You love helping people and enjoy a chat
You’re looking for a supportive team and a steady role
You have great attention to detail and can stay calm under pressure
You want to grow and build experience in a customer focused role
Employer Questions
Your application will include answers to the following:
Do you have customer service experience
How many years of experience do you have as a customer service agent
Which of the following statements best describes your right to work in Australia
Have you worked in a call centre before
What is your current hourly rate
Why do you want to work for The Dinner Ladies
What interests you about this role
How much notice are you required to give your current employer
If this sounds like you hit apply and let’s chat!
About The Dinner Ladies
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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