Senior Policy Officer

NSW Department of Customer Service
Parramatta, NSW
A$129,464-$142,665 p/a
Consulting & Strategy → Policy
Full-time
Hybrid

Posted 8 hours ago


Senior Policy Officer - Regulatory Policy -SafeWork NSW

Grade: Clerk Grade 9/10
Salary range: $129,464 - $142,665 + superannuation and leave loading
Duration: Ongoing, Full Time
Location: Sydney, CBD or Parramatta
Applications Close: Monday 28th July 2025 (9:59AM)

About SafeWork NSW

SafeWork NSW is the state's workplace health and safety regulator. Our focus is to protect NSW workers by preventing and reducing work related fatalities, serious injuries, and illnesses by securing compliance with work health and safety and associated legislation. We do this by undertaking a mix of responsive and proactive programs of work focused on high-risk harms across all industries, aligned to our strategic plan and regulatory priorities.

SafeWork NSW is undergoing an exciting and important period of transformation as we establish the organisation as a modern, strong and standalone Work Health and Safety Regulator. We're looking for an experienced Senior Policy Officer with regulatory policy experience. If you want to apply your skills in an organisation committed to making a difference, this is the opportunity for you.

About the team

As a Senior Policy Officer, you will be part of a team focused on developing and delivering legislative enactments in NSW, liaising with the Executive and Minister's Office on new and emerging harms, and the design of regulatory policies, practices, and directives at a national and state level, across SafeWork NSW.

Your responsibilities will include:

  • Undertaking research and review of complex policy and/or legislative reform issues.
  • Developing stakeholder relationships, providing expert advice across government including between jurisdictions as members of a national framework that has adopted model WHS laws.
  • Facilitating consultation and negotiation on policy and/or legislative reform issues.
  • Preparing reports, briefs and correspondence, responding to agency and government requests.

Please click apply to reach our career site where you will be able to access the role description

About you

  • Knowledge of legislative reform proposal development, drafting and preparation of discussion papers for consultation, proposed draft legislation and government processes in relation to changes to legislation and policy.
  • Experience in working within intergovernmental arrangements involving model or uniform legislative frameworks.
  • Demonstrated ability in distilling complex ideas into plain English.
  • Demonstrated experience in operationalising policy within regulatory or government environments.
  • Capable of balancing competing demands within tight external timeframes.
  • Strong communication skills with demonstrated experience dealing with diverse and senior stakeholders.

For enquiries regarding this position, please contact [email protected].

What we need from you

To join SafeWork NSW as a Senior Policy Officer please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

In your cover letter please share your motivation for applying for this position and your relevant skills.

Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Tayla Gibbs via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 28th July 2025 (9:59AM)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process


About NSW Department of Customer Service

Sydney, NSW, Australia
Government & Defence
5001-10000 employees

We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. As a leading central service NSW Government agency, we are made up of over 30 agencies, entities and business units, which makes our work incredibly diverse.

We are focused on delivering first-class customer service, regulatory reform and digital transformation is at the heart of what we do; driven by our many teams across DCS including Service NSW, Digital.nsw, Revenue NSW, State Insurance Regulatory Authority and Telco Authority.

Come join us and influence the future of our great state.

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