Policy Officer - Policy & Delivery Branch Fair Trading NSW
Department of Customer Service

Salary: Clerk Grade 7/8, commencing at $110,266 plus superannuation and leave loading
Duration: 1 x Ongoing and 1 x temporary - up to April 2026
Location: Hybrid opportunity based in Parramatta or Gosford - in-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

Closing date: Tuesday 8th July 2025 [9:59am]

We are looking for driven, passionate people who want to work on policy and law reforms to benefit consumers, businesses and regulate industries.

If you have an interest in public policy and want to make a real difference by working on issues that will help improve people's lives and help businesses in NSW, please come and join us!

These roles are policy roles (they are not customer service or administrative roles) but we are keen to hear from you if you have relevant experience that could transfer to policy, including but not limited to any of the following:
-behavioural science
-data analysis
-operational roles in a regulatory environment
-law
-social research
-economic analysis
-government / industry liaison

If this sounds appealing to you, we welcome your application!

About Policy & Delivery branch
We are a strategic policy hub responsible for delivering law reform and strategic policy across the broad range of areas regulated by NSW Fair Trading at State and National level.

Our Branch tackles complex challenges facing all citizens and businesses across NSW, such as:
-Ensuring consumer protection laws deal effectively with emerging industries and technologies.
-Maximising the potential of using technology to make it easier for people to do business and access services, and for government agencies and communities to interact.
-Boosting economic growth by helping consumers to enforce their rights and improving consumer confidence in the goods and services they use every day.
-Balancing the benefits of new ways of doing business, such as short-term rentals, with fair housing supply levels.
-Keeping pace with shifts in how people live, when over 50% of people in greater Sydney will be living in apartments and more and more people renting and for longer.
-Ensuring the regulation of the housing sector is fit for purpose, particularly for vulnerable cohorts of the population that live in specific types of homes such as retirement villages, residential land lease communities and boarding houses.

Our aim is to improve customer experiences, help the vulnerable, lead change, simplify services, and make a difference in the lives of the people of NSW.

About the Role - Policy Officer
The role of Policy Officer sits within various policy portfolio teams within the Policy and Delivery branch of Fair Trading NSW.

Let's talk about you! To be considered for this role, we are looking for:
-Strong research, critical thinking and analytical skills.
-Strong written and oral communication and stakeholder engagement skills.
-The ability to work in a high-volume environment and to quickly familiarise yourself with new subject matter.
-Ability and/or experience in writing briefing notes, discussion papers and having input into the development of submissions to the Minister and Cabinet.
-A solid understanding of government policy and processes.
-A collaborative nature and enjoys working in a team.

So what's next, what we need from you?
An up-to-date CV (5 pages maximum) and a brief cover letter (2 page maximum) outlining how your skills and experience are a suitable fit for the role.

Salary Grade 7/8, with the base salary for this role starting at 110,266 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Kate Fealy via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday 8th July 2025 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process