Logo for Customer Services and Communications Librarian

Customer Services and Communications Librarian

Merri-bek City Council
Coburg, VIC
A$84,000-$95,000 p/a + Super (pro rata)
Education & Training → Library Services & Information Management
Part-time
On-site

Posted 16 days ago


  • Permanent Part Time role with regular weekend shifts
  • $84K to $95K per annum (pro rata) + Super (42 hours per fortnight)
  • Position based at Coburg Library
  • Ability to transfer or take LSL (Long Service Leave) within Local Government
About Merri-bek City Council

Merri-bek City Council is a progressive council of 175,000 residents: one community, proudly diverse. Our council area sits within the banks of the Merri Creek and the Moonee Ponds Creek, and includes Brunswick, Coburg, Fawkner, Glenroy, Gowanbrae, Hadfield, Oak Park and Pascoe Vale. Our city is vibrant and energetic, known for its active community, cultural diversity, creative industries and the arts. Our long-term vision has ambitious goals for environmental sustainability, social justice, community wellbeing, and creating great places. With the Civic Centre located in Coburg, 8 kilometres north of Melbourne’s CBD, there are excellent public transport options and great food and cafés right at the doorstep.

Merri-bek Council strives to be a contemporary, innovative and collaborative organisation with a deep commitment to engaging and supporting the Merri-bek community. Our organisational vision is to be one team, brave and diverse, making a difference.

We pride ourselves on being an inclusive and welcoming workplace. We offer flexible and hybrid work options and genuinely care about providing our staff work/life balance. With the Civic Centre located in Coburg, 8 kilometres north of Melbourne’s CBD, there are excellent public transport options and great food, cafés, parks and a cinema right at the doorstep. Merri-bek is a great place to live, work and play.

About the role

An exciting opportunity has come up to join Merri-bek Libraries. This is a new role that has been created and to be based at our Coburg Library.

The Customer Services and Communications Librarian position is responsible for providing high quality customer services to our diverse Merri-bek community, provide shift supervision on customer service shifts, collate the library e-newsletter, as well as design and support marketing and communications activities of Merri-bek Libraries including social media content.

Skills and experience require to perform the role
  • Tertiary qualifications in library and information services, professional writing and editing, or marketing/communications, and or through lesser formal qualifications with relevant work skills and experience.
  • Knowledge and experience in writing, editing and proof-reading content for a variety of audiences and formats with a high level of accuracy and attention to detail.
  • Demonstrated ability to resolve problems using creativity and originality when required and to defuse potential conflict.
  • Ability to consistently lead, motivate and coach staff and to gain the cooperation and support of team members to achieve team goals and objectives.
  • Good understanding of marketing and communications in a library context.
  • Ability to design and deliver communication and promotion materials.
  • Demonstrated understanding of Child safety and wellbeing requirements and how this applies in the library setting.
  • A current Working with Children Check.
What the role can offer
  • Extensive opportunities for training & career development
  • Salary sacrifice options
  • A real sense of work-life balance & flexible work options
  • Employer-supported study assistance schemes
  • Wellness programs
Further support offered for our staff -
  • Up to 20 weeks primary & up to 5 weeks secondary parental leave
  • Purchase leave
  • Ceremonial leave
  • Gender affirmation leave
  • Family violence leave

For further information about this position please contact Narelle Stute - Library Coordinator Customer Service and Programs on 9353 4010 or [email protected]

Applications close: 11:30pm, Friday, 18 July 2025.
*in the case that we receive a high volume of applications, we reserve the right to close this advertisement before the current closing date.

Before submitting an application please view the Position Description.

Please note that when applying for this role, you may be required to attach your valid Driver's Licence and WWCC. Please have this ready when completing your application.

How to apply

Please fill out an application using our online recruitment system. You will be required to upload your CV, a cover letter outlining your relevant skills and experience. You do not need to respond to the individual Key Selection Criteria. Please also upload any other relevant documents.

*Please note that some documents relating to this position may reference Moreland City Council. We are in the process of updating the councils new name of Merri-bek City Council.

Please note that applications must only be submitted online, applications will not be accepted via email.

Merri-bek City Council is proudly diverse and an equal opportunity employer. We encourage applications from the Aboriginal and Torres Strait Islander community, people with disability, and people from every culture, sexuality and gender identity, age and ethnic background. Merri-bek City Council is a Child Safe organisation.

Merri-bek is focused on diverse representation of the community we serve. With this we value lived experience that could contribute to the shaping of this role and in turn will continue to provide representation and growth of safe and inclusive work culture.

We encourage everyone to apply and discuss opportunities to develop your knowledge and experience. Council is committed to removing barriers and access to employment where possible at any point in the recruitment, onboarding and during your time at Council. For further information regarding access or modifications you may require for a recruitment process please contact Danni Jovanovic, Recruitment Business Partner on [email protected]

Our Commitment

In May 2021, Merri-bek Council adopted a revised Statement of Commitment to Wurundjeri Woi-wurrung People and Aboriginal and Torres Strait Islander communities of the municipality. The statement recognises the Wurundjeri Woi-wurrung people as the traditional owners of the lands and waterways of our municipality.

Merri-bek City Council is committed to being a Child Safe Organisation and has zero tolerance for child abuse. We believe children and young people have the right to be and feel safe and that their safety and wellbeing is the responsibility of everyone. You can read more about our Child Safety Commitment Statement on our website.


About Merri-bek City Council

Coburg, VIC, Australia
Administration & Office Support

Moreland is a municipality in the inner north of Melbourne, Australia.

The City of Moreland covers 50.9 square kilometres and is one of Melbourne’s most populous municipalities with more than 160,000 people.

The City of Moreland lies between 4 and 14 kilometres north of central Melbourne.

It is bordered by the Moonee Ponds Creek to the west, Merri Creek to the east, Park Street to the south and the Western Ring Road to the north.

Source: This is an extract from the company's own website.

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