Case Officer – Immediate Housing Response (Toowoomba)

Are you passionate about helping people experiencing homelessness? Do you thrive in a role that combines frontline support with collaborative, client-centred practice? Join Youturn in delivering immediate, meaningful support to those who need it most.

Youturn is a not-for-profit committed to making a difference in the lives of young people, families, and individuals through a wide range of support services including mental health, homelessness, and suicide prevention.

We are currently seeking a compassionate and capable Case Officer – Immediate Housing Response (IHR) to join our Toowoomba team.

About the Role

As the Case Officer – IHR, you’ll play a vital role in supporting individuals and families experiencing homelessness and complex challenges. Working within a client-centred, trauma-informed framework, you will guide people on their journey toward safe, supported and sustainable housing.

You’ll manage referrals and assessments, create and review case plans, and provide direct support to clients. Collaboration is key – you’ll work closely with support workers, property officers, and a network of internal and external stakeholders to deliver coordinated services and ensure positive outcomes.

Key Responsibilities

Receive referrals and conduct comprehensive needs assessments

Develop, implement and review client-centred case plans

Provide support focused on building life skills, parenting capacity and sustainable housing outcomes

Facilitate referrals and coordinate care with local agencies and service providers

Maintain detailed, timely case notes and client records in line with compliance requirements

Advocate for clients and represent Youturn at relevant forums and community meetings

Support clients to maintain tenancy, engage in savings plans and transition to long-term housing

Ensure the safety and wellbeing of clients and their children at all times

What You’ll Bring

Essential Experience & Qualifications

Tertiary qualifications in Human Services, Social Housing, Community Welfare or related discipline

Demonstrated experience in social housing or crisis accommodation programs

Strong understanding of client-centred case management and trauma-informed care

Knowledge of the challenges impacting individuals and families experiencing homelessness

Familiarity with the child protection system and relevant legislation

Knowledge of local service networks and the ability to build collaborative partnerships

Blue Card (Working with Children Check)

Suitability Check (or ability to obtain) by the Department of Child Safety

Open, current C Class Driver’s Licence

Selection Criteria

Applicants must address the following criteria in their cover letter:

Experience in delivering crisis accommodation or social housing support

Knowledge of client-centred case management frameworks

Understanding of homelessness, child protection, and social disadvantage

Ability to navigate community services and make appropriate referrals

Ability to work autonomously and as part of a values-driven team

Why Join Youturn?

Work with a purpose-led, supportive organisation

Salary packaging available to increase your take-home pay

Ongoing professional development opportunities

Flexible, inclusive and people-first culture

Benefits for Youturn Team Members

We offer a generous remuneration package with benefits designed to support your career and lifestyle goals.

Enjoy 12% superannuation plus access to generous salary packaging of up to $15,900, plus $2,650 meal entertainment benefits, to further maximise your take-home pay, offering you even greater advantages such as partial exemptions for Remote Area Benefits, Relocation Expenses and Car Parking (if eligible).

Flexibility: Enjoy work-life balance with flexibility for negotiating start/finish times, tailoring your career to your lifestyle!

Wellness Leave: Recharge with 5 days of paid wellness leave each year (pro-rata).

Paid Parental Leave: Unlock 12 weeks of paid parental leave benefits after just one year of dedicated service.

Annual Leave Loading: Receive additional pay with annual leave loading.

Ready to make a real impact?
If you are a values-driven professional with a passion for empowering vulnerable individuals and families, we would love to hear from you.

Apply via SEEK with your resume and a cover letter addressing the Selection Criteria.

For more information, please contact [email protected]

Please advise if you have been referred to this position by a current employee of Youturn.

Youturn encourages applications from Aboriginal and Torres Strait Islander people, the LGBTIQA+ community, people with a disability, candidates from culturally diverse backgrounds, and those with lived experience.

We are committed to ensuring a safe, inclusive and respectful recruitment process, and if we can support you with any adjustments to help you fully participate, please let us know in your application or contact us at: [email protected]