Uniting is one of the largest and most trusted not-for-profit providers of aged care in Australia. Each year, we support around 10,000 people to stay independent in their homes and communities across NSW and the ACT. We actively advocate for the right of every senior to age in comfort and dignity, wherever and however they live. We value diversity and always welcome everyone, exactly as they are.

About the Role:

As our new Village Manager, you'll be managing highly engaged, resident-led, contented, and vibrant communities at our Independent Living Village in Yamba NSW.
This position is responsible for providing high quality and holistic customer service for our retirement village residents on a day-to-day basis. This role will be required to manage all aspects of independent living accommodation including the coordination of maintenance, refurbishment work, sales, leasing and resident activities with the relevant teams.

To ensure that all organisational and regulatory requirements are met and to liaise effectively with colleagues across all Uniting service streams including Sales, Finance, Asset, Development, Residential, Home and Community Care.

Ideally you will be a true 'people person' with great energy, enthusiasm, and empathy! You may be looking for a change in career, a chance to be more involved within a community, a chance to make a difference each day!

This is a Permanent Full-time position, Monday to Friday, 8am to 4pm based in Yamba. (Start and finish times negotiable)

Your Key Accountabilities:
•Enhance the health, happiness and wellbeing of resident
•Create a welcoming environment and develop and maintain strong relationships with residents, providing in depth orientation for new residents and co-ordinating village activities
•Facilitate the independent living of residents by delivering on-site services in line with organisational processes and policies
•Ensure villages are maintained at the level required to deliver a high-quality standard of living for residents by coordinating with Asset and Minor Works Teams
•Maintain optimum occupancy levels by undertaking face to face sales and letting activities in line with organisational policy and implementing new sales initiatives in conjunction with Sales Team.
•Support village operation by managing client information systems
•Key relationships will include- Residents & families, Area Manager, Co-located Residential Manager, Sales Team, Asset Team, Minor Works Team, Development Team, Finance Team

Your Qualifications and Experience:
•Relevant qualification in an appropriate discipline desirable but not essential
•Industry experience in the Aged Care Sector (Preferred not mandatory)
•Demonstrated ability to adapt and innovate in a changing environment
•Demonstrated high level verbal and written communication skills/ Person cantered customer service
•Current NSW driver’s License
•Excellent communication skills (verbal and written)
•Solid business acumen, understanding of budgets, good computer skills - Systems training will be provided

Benefits for you!
•Training & Development: Hands-on training, development, and mentoring with a leading provider.
•Positive Impact: Join an organisation that positively impacts clients and the community.
•Salary Packaging: Not-for-profit salary packaging up to $18,550 tax-free entitlements.
•Wellbeing programs: Free 24/7 confidential counselling services for you and your family via Telus Health
•Employee Retail Discounts: Exclusive discounts at major retailers (e.g.: Coles, Ampol, Samsung, NRMA, JB Hi-Fi, Harvey Norman, Avis, Qantas
•Referral Program: Earn a $500 gift voucher each time you refer a new employee who stays for 2 months.
•Fitness Passport: Access to 865+ gyms, pools, and fitness centres across NSW and ACT for less than a standard gym membership.
•Private Health Insurance: Access to affordable private Health Insurance for yourself or family.

Click here to find learn more about our great benefits: Benefits of working at Uniting

Pre-employment Checks:
Employment with Uniting is subject to satisfactory background checks which include a National Police Check and Reference Check.

Ready to Join Us?
When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.
We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.
Uniting leaders and employees work together to create a culture that is safe, inclusive, and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative, and bold.
Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work.
Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Uniting is proud to be an Equal Employment Opportunity employer. Uniting supports an inclusive approach in the workplace.
We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.