Company description:

Legal Aid

Job description:

ICT Team Leader

Clerk Grade 7/8

Temporary - Full Time until June 2026

Clerk Grade 7/8 (salary range $110,266 - $122,058 plus super and annual leave loading)

Location - Sydney CBD (Haymarket)

About us

Legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.

About the role

The ICT Team Leader leads a designated team of Information Communication Technology (ICT) support staff to deliver high quality ICT services to Legal Aid NSW metropolitan, regional and remote offices.

The role leads a team to resolve varying ICT issues to establish a standardised ICT operational and support environment and manages ongoing service delivery and support to Legal Aid NSW staff in offices and remotely, contributing to a high-performance team environment and providing excellent customer service.

About you

You will possess the following attributes:

Demonstrated extensive experience and skill in planning, provisioning, supporting, and administering ICT systems, including custom-built and business-specific applications tailored to Legal Aid

Excellent customer relationship management skills and a customer-centric mindset

Ability to manage and develop a high performing team in an environment with a large volume and variety of tasks, competing priorities and tight deadlines

Proven ability to allocate and manage tasks for a team in an information technology environment, including people and operational management skills

WHY YOU SHOULD JOIN LEGAL AID NSW!

We are committed to diversity and inclusion

We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.

We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.

We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, or you'd like information about what we can do to help you, please contact our team at [email protected]

Other benefits of working with us

You will have access to training, development and mentoring opportunities.

We are an accredited Flex Ready and Carers and Employers certified employer and are recognised as leaders in flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life.

To find out more, head to Working at Legal Aid NSW

The essential requirements for this role

You must:

have relevant tertiary and/or professional qualifications in ICT or related discipline, and/or equivalent experience

Proven experience in leading ICT Service Desk operations, including the support and management of custom-built applications and tailored business processes.

be willing to do a Criminal Record Check and/or Working with Children Check

hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)

live in NSW or willing to relocate to NSW

How to apply

You must submit your application online. Applications received late or by email, will not be accepted. Please make sure your application is complete, and that you have answered all questions before submitting.

Your application must include:

your resume (no more than 5 pages)

cover letter (no more than 2 pages). In your cover letter, please address the following two (2) target questions below:

1. Describe your leadership experience in managing a busy and high performing ICT service desk team

2. Describe your experience working within the ITIL framework. Which ITIL processes have you been involved with (e.g., Incident Management, Problem Management, Change Management), and how did you apply them in your day-to-day responsibilities?

We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.

Do you need help to apply?

It's important to properly prepare before you apply for a role. Here is some other information to help you:

• If you have questions about the role, you can contact Craig Cole on 0403 530 620 or email: [email protected]
• If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
• The Role Description sets out the responsibilities and Focus Capabilities of the role.
• The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.
• Applying for a Role
• Working at Legal Aid NSW